Customer Service Representative - Chester, United Kingdom - Connect Recruit

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Verified Company
Chester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator

Chester (Office based full time)

£24000 P.A

Who are they?
Our client is a contracting payroll company that has grown consistently over the past 10 years.


They provide a fresh approach to Commercial Contracting, which means they give the highest regard to their customer care, ensuring all
of our contractors are paid on time, every time.



Purpose


To be the first point of contact for our workers and aim for first call resolution of any queries raised.


The role will be to work closely with the team to assist contractors in registering with our client so they can be paid correctly and on time.


Key Responsibility Areas

  • First point of contact for incoming calls.
  • Speaking to new contractors, discussing payroll solutions, and completing the onboarding process with them.


  • Outbound/Inbound B2C calls

  • Not cold calls, all calls are with current contractors.
  • Developing and maintaining relationships with contractors and clients.
  • Expense input, including checking receipts to guidelines.
  • Completing the first stages of tax return service (information gathering).
  • Resolving any issues that may arise for contractors and colleagues.

Requirements:


  • Good customer service skills
  • Likeable personality
  • Professional Appearance
  • Good organisation skills
  • Proactive approach to problem solving
  • Attention to details

Benefits

  • Excellent basic salary £24000
  • Free Onsite parking
  • Workplace Pension and Health Cover
Monday to Friday

  • Free Tea and Coffee
  • Fun but hardworking office environment
  • Bake off competitions, Halloween celebrations and charity events
  • Chester Races, Christmas parties and other social events
  • Excellent Progression and training routes

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£24,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Work Location:
In person


Reference ID:
WE-c0r63890
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