Scheme Coordinator - Manchester, United Kingdom - MSV Housing Group

MSV Housing Group

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hours 27.5 hours per week, Mondays to Fridays

At MSV Housing we offer a range of sheltered housing schemes which provide support and accommodation for elderly and vulnerable people.

We are looking to recruit an enthusiastic Scheme Coordinator to join our established team to achieve our commitment of making sure our customers have good quality safe homes.

Reporting to our Senior Later Living Officer our Scheme Coordinators work closely with internal departments and external agencies to provide an effective and efficient housing management service to our residents in following our internal and Regulator of Social Housing standards.

Our Scheme Coordinators are passionate and ensure our residents live happy independent lives at our scheme offering a range of activities to promote their health and wellbeing.

What do our Scheme Coordinators do;

Management of scheme and managing customer risk includes customer welfare checks.
Conducting Health and Safety checks such as fire alarms, emergency lighting and building checks to ensure the building is safe and secure
First point of contact for customer queries
Management of the scheme waiting list, conducting interviews and allocating properties in line with our policies and procedures.
Organise and facilitate social activities and events at the scheme
Monitor low level rent arrears and working collaboratively with internal departments

What we are looking for;

Good standard of education and experience with a variety of ICT packages
Good knowledge of Health and Safety and completing compliance checks
Experience of face to face contact with customers and members of the public
Effective verbal and written communication skills
Passionate in providing a customer focussed service to enable our customers to live happy independent lives.
Understanding of housing management, welfare benefits and safeguarding would be an advantage.

We offer a range of great benefits including:

33 days holiday per year and bank holidays, and a holiday buy scheme
Company pension scheme with up to 10% matched contributions
Enhanced sick pay with up to 3 months full pay and 3 months half pay
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
Commitment to Equality and Inclusion with employee network groups covering antiracism, LGBTQ+, disability and longterm health conditions, carers, and menopause.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Theresa Witter, Senior Later Living Officer on

We're passionate about inclusion and we'd love to hear from people from diverse backgrounds for this role.

We own and manage almost 9,000 homes in Greater Manchester, Lancashire, and West Yorkshire.

Our growth aspirations are to respond to the housing crisis in the North West, by assisting the millennial generation locked out of decent homes, the elderly, those on low incomes, those in need of specialist housing, first-time buyers, and people who are 'rightsizing'.