Sales and Customer Service Representative - Leeds, United Kingdom - ChatterBug Ltd

ChatterBug Ltd

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chatterbug Limited is a Social Enterprise providing a range of Speech and Language Therapy services.

We are a recognised NHS Business Partner and deliver a range of services to LAs, CCGs, Schools and Private Clients Nationally.

Our values Open, Connected, Dependable and Fortitude, are at the heart of everything we do.

Our vision is to be recognised as the leading provider of Speech and Language Therapy services known for providing high-quality, evidence-based input that provides real results, regardless of the client's background.

A service that is innovative, brave and willing to face challenges to bring about change.

Main Duties:

Customer Relationship Management: Build and maintain strong relationships with existing customers, ensuring their satisfaction with our services. Handle inquiries, resolve complaints, and provide timely and accurate information to enhance customer loyalty.
Complaint Resolution: Investigate and address customer complaints promptly and professionally. Work diligently to find suitable resolutions, keeping the customer informed throughout the process.
Product Knowledge: Develop a deep understanding of our product/service offerings and stay updated on industry trends to effectively communicate the benefits and features to customers.
Order Processing: Process sales orders, track, and coordinate with relevant departments ensuring contracts are signed and supporting onboarding of the client.
Sales Reports and Analytics: Maintain detailed records of sales activities, customer interactions, and relevant data. Utilise data and analytics to identify trends, opportunities, and areas for improvement.
Invoice Generation: Generate and oversee invoices related to any sales and recurring ones.

Requirements:

Proven experience in sales and customer service roles, with a track record of meeting or exceeding sales targets and providing exceptional customer support.
Excellent communication skills, both verbal and written, with the ability to engage and connect with customers effectively.
Ability to work independently as well as in a team environment, taking initiative and being proactive in pursuing sales opportunities.
Highly organised, proactive and able to prioritise a variable, workload with multiple deadlines and prioritise effectively.
Proficient computer skills, including experience with Google Workspace, Xero and Groups.
A positive and resilient attitude, with the ability to handle challenging situations with professionalism.
Strong work ethic and a high degree of integrity/professionalism
Have the ability to foreplan and anticipate the needs and implement/report what is required

Preferred Qualifications:

Bachelor's degree in Business, Marketing, or a related field.
Previous experience in a similar sales or customer service role.
Knowledge of relevant sales and customer service techniques and best practices.

Please note the Full time working hours for this role are 40 hours per week

Salary:
£21,000.00-£24,000.00 per year

Ability to commute/relocate: