Senior Customer Service Representative - Weldon, United Kingdom - Hezuo Talent

Description

Searching for a Senior Customer Services Administrator to join a frinedly team with a good work-life balance. This role offers variety, autonomy and scope to further develop your leadership skills.

There is scope to get involved in driving interesting & career enhancing projects whilst acting as Team Leader to two customer service operators.

You'll also be a key point of contact fostering strong relationships with key clients and being the "voice of the customer" in cross functional meetings and initiatives.

Responsibilities:

• Point of Escalation: Serve as the point of escalation for Customer Service Administrators, ensuring effective and swift resolution to queries within our customer services department.
• Key Customer Relations: Act as the primary contact for allocated Key Customers, nurturing and maintaining positive working relationships. Oversee key accounts to ensure timely order placement, effective communication of product changes, and prompt response to inquiries.
• Supplier Collaboration: Collaborate with internal and external suppliers to enhance service delivery to our customers. Work closely with hauliers and internal teams to identify opportunities for improvement in delivery processes and order processing.
• Team Oversight: Manage daytoday processes within the team, ensuring that technology tools such as Zendesk are utilized efficiently. Distribute tickets and maintain uptodate records to streamline operations.
• Dispatch Coordination: Serve as the point of contact for the team on dispatches, particularly focusing on pallet control. Ensure swift resolution of shortages and redates for order allocation and dispatch.
• Export Order Processing: Handle the processing of export orders and associated paperwork in accordance with established guidelines.
• Export Hub Management: Oversee the Export Hub, ensuring compliance packs are in place and adherence to regulatory requirements.
• Collection and

Packaging Asset Return:
Supervise the completion of collection and packaging asset returns, resolving queries promptly, and ensuring efficient customer collections.

• KPI Performance: Take responsibility for achieving individual and team KPIs, driving performance excellence.
• Haulier Reviews: Attend haulier reviews to gain insights into costs and challenges, contributing to crossfunctional understanding and improvement initiatives.
• Order Processing and

Complaint Handling:

Process orders, sample requests, and complaints in line with standard procedures, ensuring accuracy and timely resolution through our Formul8 system.

Qualifications:

• Proven experience in a customer service administrative role in manufacturing /logistics environment, with demonstrated leadership abilities.
• Strong communication and interpersonal skills, with a focus on building lasting client relationships.
• Excellent organizational and problemsolving abilities.

Job Types:
Full-time, Permanent


Pay:
£27,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
In person

Application deadline: 16/04/2024


Reference ID:
SeniorCS