Customer Services Administrator - Haywards Heath, United Kingdom - First Recruitment Services Limited

First Recruitment Services Limited

Verified Company

Haywards Heath, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Services Administrator

Permanent role - office based. Mon-Fri no weekend working

Haywards Heath - very close to public transport links

Salary. £22000 plus very good company benefits.

We are delighted to be assisting our established and reputable client as they seek to recruit an additional customer service agent to join their team.

This is a great opportunity to join one of the best employers in Mid Sussex who offer a really friendly and positive working environment along with strong opportunities for training and ultimate career progression.

The role:

You will be responsible for providing high quality customer service to clients. This will involve taking around 15-20 inbound customer calls per day.

You will handle inbound and outbound customer contacts (NO SALES CALLS), answering questions and resolving any complaints / queries. You will also process orders via all contact methods.

You will be fully trained in all systems you need to use and given in-depth knowledge of the products and services being offered.

As a team player within a busy customer service department, you will be expected to:

Switch between inbound and outbound work as necessary
no selling.
Work with local and remote team members
Maintain a high level of knowledge across different products and systems

The person and key skills required:

Great communication skills
both verbal and written
General IT literacy
Be a willing & supportive team player
Good time management and ability to multitask

Knowledge and Experience required:

Good general level of education
Customer service experience preferred but not essential
Some office experience preferred but not essential
Excellent verbal and written communication skills
Fast and accurate keyboard skills
Responsible and motivated to achieve highest standards

This is a brilliant customer support / admin role working for a superb business

First Recruitment Services is acting as an employment agency on behalf of this vacancy