Poltrona Frau Sales Assistant - London, United Kingdom - Poltrona Frau Spa

Poltrona Frau Spa
Poltrona Frau Spa
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities

The Sales Assistant will be responsible for providing customers with all the requested information and advise them concerning acquisitions by ensuring an outstanding sales experience.

The Sales Assistant reports directly to the Poltrona Frau Showroom Manager.


Main Activities

  • Meet and greet customers visiting the concession.
  • Ensure high levels of customer satisfaction through excellent sales service.
  • Actively listen to and engage customers, using appropriate selling skills to match the customer's needs, and ensure their decisions build longterm relationships.
  • Maintain strong relationships with existing customers, as well as prospect for new customers.
  • Maintain outstanding store conditions and visual merchandising standards.
  • Offer information and technical support to customers about the products.
  • Maintain accurate inventory and store goods.
  • Check all products to see if there are not damaged.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information.
  • Identify and investigate customer complaints and service suggestions.
  • Provide support to the Showroom Manager in implementing programs and execute operational and organizational objectives.
  • Responsible for all customer payments (cash and card)

Experience and Education

  • Bachelor's Degree (Industrial Design or Architecture preferred); or experience in a creative field, design or similar
  • Sales experience in retail or luxury retail or relevant customer related experience;
  • Excellent computer skills (Microsoft Outlook, Word, Excel).

Technical and Soft skills

  • Excellent communication and interpersonal skills;
  • Attitude to problem solving and ability to handle stress
  • Polite and customer oriented;
  • Ability to analyze and understand the market and detect clustomer needs;
  • Team player;
  • Positive attitude and enthusiastic;
  • Oriented and proactive approach to achieving the goals.

Workplace:
Harrods/London
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