IT Service Desk Technician - City of London, United Kingdom - Next Employment

Next Employment
Next Employment
Verified Company
City of London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

You will support the Head of IT Infrastructure and other Support Engineers to manage the Group company infrastructure, ensuring that all systems are monitored appropriately and any issues are resolved in line with SLAs.

Ensure that the company technologyplatforms continue to support the business as it evolves in complexity.


Your responsibilities will include:

  • Working in a team as the first point of contact for ICT support and service delivery.
  • Recording support issues and their resolution.
  • Implementation of ICT systems, software, hardware and networking in conjunction with other members of the department.
  • Liaise with users at all levels via voice communications, remote access and in person to resolve issues.
  • Liaising with external suppliers.
  • Install updates and patches on end user computing equipment.
  • Install and maintain end user security software solutions such as Anti-Virus, WSUS etc.
  • Diagnosing and fixing network problems and hardware or software faults.
  • Maintaining inventories of hardware and software
  • Maintaining awareness of current and future ICT technologies.
  • Assist with user training as requested by the Senior Support Engineer.
  • Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

You will need:

  • Good understanding of Infrastructure and Networks.
  • 12 months experience within service desk support gained within a finance or other regulated company
  • Good knowledge and understanding of Microsoft Windows Desktop O/S.
  • Exposure to Microsoft Windows Server technologies.
  • Solid understanding of Active Directory in a Microsoft Windows environment, e.g. user creation and management.
  • Comfortable in the use of Microsoft Exchange & 365 both for user creation and troubleshooting.
  • Basic TCP/IP & networking knowledge (IP configuration, subnets, DHCP, DNS)
  • Supported PC and peripheral hardware.
  • Remote working technologies.
  • Call logging and helpdesk systems.
  • Firewall implementation and configuration.
  • Server and PC hardware and Voice/mobile systems.
  • A handson, good problem solver with excellent communication skills.
  • The ability to work under pressure with strong interpersonal, planning and organisational skills.
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