Controls Specialist - London, United Kingdom - Post Office Ltd

Post Office Ltd
Post Office Ltd
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Summary:


Salary:
Competitive

Grade: 3B

Contract Type:
Permanent

Location:
London

Reporting to:
IT Governance & Reporting Manager

Division:
Technology

The Purpose of the Role:


This role will support the IT Governance & Reporting Manager to provide an effective second line of defence and coordination across all IT controls owners and Post Office business teams.


Principal Accountabilities:


  • Consult and contribute to strategic business plans to ensure that they are developed and implemented to meet to the objectives of the ERM Framework / COBIT and Risk Appetite Policy.
  • Work with the wider Risk & Controls team to capture risks and controls for new initiatives and programmes in Service Now.
  • Support management in risk identification, assessment, evaluation, and prioritisation.
  • Work with the IT risk team to document outputs from formal Risk Assessments.
  • Advise on the design and implementation of IT controls and deploy remediation plans to address risk and compliance.
  • Analyse output recorded on ServiceNow to identify controls that can be further improved by working with the wider IT Risk & Controls team.
  • Develop, deploy, and maintain the monitoring and testing of the risk assessment process and control operation to include key IT service providers / partners that underpin the delivery of the Post Office Network. This constitutes over 300 COBIT controls and maintenance of Service Now.
  • Maintain Risk and Control records on ServiceNow to reflect the latest situation, monitoring changes, attestations, policy updates etc.
  • Advise the organisation to Manage any potential risk and obtain proper assurance and transparency over those services outsourced to a third party.
  • Work with our service providers to ensure that ServiceNow Risk and Control records are accurately maintained.
  • Providing ongoing and point in time assurance over major technology enabled change programmes and regulatory obligations.
  • Work with the wider Risk & Controls team to capture progress on the risks and controls identified for new initiatives and programmes.
  • Contribute to maintain & update all applicable policies, risk & control frameworks within the available tooling. Ensure reporting on risks and dynamic risk management to discover underlying trends and anomalies.
  • Support the team in the delivery of new policies, practices, and disciplines.

Qualifications, Experience & Skills:


  • 2+ years of experience gained within administrative compliance, internal controls, or audit roles
  • Familiarity with COBIT or equivalent frameworks
  • Hands on experience with large ecommerce or companies preferable
  • Familiar with ServiceNow, Office365, tools (or similar)
  • Enthusiastic, selfstarting and enjoys change and a dynamic environment
  • Able to selfmotivate, organise, and take responsibility for own workload to ensure that deadlines and objectives are met
  • Able be to multitask and prioritize work effectively.
  • A confident written and verbal communicator, able to clearly explain ideas to nontechnical audiences, and work effectively with nontechnical colleagues and business executives.
  • Working with the risk and governance teams to deliver a reliable, manageable, and secure technology solution.
Desirable/nice to have skills

  • Good general knowledge and understanding of trends and challenges across technologies, gained through project and delivery experience.
  • Specific technical skills requirements must have experience of:
  • IT Security Controls best practice
  • Identity and Access Management (IAM) technologies e.g., Active Directory etc
  • Technical risk assessments
  • Security remediation
  • PCI DSS

About Post Office:


The Post Office has thrived at the heart of high streets and local communities across the UK for over 370 years.

As one of the country's most trusted brands, we take our commitment to providing essential services to customers across the UK very seriously.

We're the UK's largest retail network, as well as the largest financial services provider in the UK, with over 11,600 branches nationwide - more than all of the UK's banks and building societies put together.


We know that the best way to provide a great service for customers is to evolve our business and adapt to their changing needs.

That's why we have a range of over 170 products and services, from personal financial services like banking, insurance, payments and travel money, to telecoms and, of course, mails.

And we're improving our online and in store experience for customers. We know that our customers never stop changing, so neither will we. We're here, in person, for the people who rely on us.


Our Ways of Working underpin everything we do, they are the "How" of our business strategy. They differentiate our business and aim to inspire great behaviours and align our colleagues around specific actions in order to be the organisation we want to be, and achieve our business goals.

By living the
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