IT Support Scheduler - Oxford, United Kingdom - Babcock International

Babcock International

Verified Company

Oxford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Scheduler:

Location: Oxford, GB, OX18 3LX
Onsite or Hybrid: OnSite

Job Title:
IT Support Scheduler

Location:
Brize Norton, UK

Role Type:
Full time / Permanent

Role ID:
SF50946

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a IT Support Scheduler at our Brize Norton site.

The role
As a IT Support Scheduler, you'll have a role that's out of the ordinary. You will manage and schedule Incidents, Work Orders, Projects and Resource Requests for the Brize Client Desktop Support Team.

Day to day, you'll ensure all incoming and current work is progressed in a timely manner and in line with Service Level Agreements

Manage and schedule all incoming and current work for the Brize Client Desktop Support Team Ensure incoming tasks are scheduled in a timely manner
Manage workload in line with Service Level Agreements
Minimise aged tickets through effective incident management
Ensure all Analysts are allocated sufficient and appropriate work based on skill set and location
Liaise with the Desktop Support Lead to ensure project work is sufficiently resourced and scheduled appropriately

Essential experience of the IT Support Scheduler,

Experience of working in a Service Delivery environment.
Proven experience of working in accordance with Service Level Agreements.
Some basic IT knowledge (full training will be given)
Ability to prioritise tasks based on defined criteria
Experience of working with a Service Management toolset to ensure tickets are logged, updated and closed to agreed SLA's.

This role is based in Brize Norton on site.

Our Benefits

Generous holiday allowance
Matched contribution pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive ten days special paid leave
Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement

- 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

For the full extensive Benefits package please visit our Careers pages

Babcock International
For over a century Babcock International have helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.

Closing date: 01/06/2023

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