Sport & Fitness Assistant - Bradford, United Kingdom - Unique Fitness, University of Bradford

Description

• To deliver and maintain a high level of customer care and an exceptional quality of service across all facility service areas.
• To provide a welcoming and safe environment for all customers.
• To deliver services and support for all sports, fitness, and health & wellbeing programmes.
• To help drive user/membership satisfaction and ensure high membership retention.
• Ensure facilities and equipment are maintained to the highest standard at all times.

• Carry out general inspections, audits and checks across the facilities to ensure standards of cleaning and maintenance of all facility areas are of a high standard, ensuring all users are made welcome and have a high quality experience in a completely safe environment.
• To maintain an excellent public image to users, clients, staff and students generally, and positively promote the facilities and its' Services by providing excellent standards of servic, therfore ensuring high customer satisfaction.
• Deliver pool lifeguard duties and pool supervision; Supervise a variety of swimming sessions ensuring facility procedure and policies are adhered to. Assess the pool area for any possible hazards, deliver action when/where required and carry out regular water testing ensuring all are reported to line managers.
• Design and deliver Gym Floor and Studio based nonspecialised Group Exercise and high intensity interval training (HIIT) sessions to clients of all abilities either in a structured group or ad hoc gym floor setting e.g. timetabled classes, team building/ice breaker sessions targeting other University departments, sports clubs, schools and community groups in conjunction with the Sports Centre Manager.
• Undertake fitness tests, inductions and monitor individual training programmes. Formulate and adapt exercise programmes and tailor to specific customer requirements. Create and maintain uptodate information on all programmes, customer records and all fitness related administration.
• Ensure that Fitness Suite users are advised, assisted and instructed in a manner that provides high customer satisfaction and encourage users to make the most of the fitness suite and to ensure fair use of the equipment.
• Design and deliver the BEEP referral programme (up to the Level of qualification the individual holds), and work within the set guidelines of the National framework in conjunction with the Facility Management team.
• Carry out all reception duties including use of till, operation of management information system, cashing up and depositing daily takings, preparing banking, taking fees, advance bookings, hiring equipment, membership payments options and sale of sports goods.
• Complete operational tasks as and when required including cleaning, pool plant operation, setup and dismantling of a range of sports and other equipment.
• Support in the delivery of a range of sports programmes, courses, activities, leagues and events. This includes the direct delivery of certain activities, classes and programmes as part of normal duties and governed by competence and qualifications.
• To generally assist in furthering the successful development and operation of the facilities, maintaining and improving the standards of the facility, becoming actively involved in development tasks as required.
• Be proactive at all times. Ensure uptodate information on the sports centres opening times, classes and events are available on reception at all times. This may require master copy editing or production of new advertisements and information sheets on programmes such as Microsoft Word, Excel, on social media and the facilities website.
• To provide flexible clerical cover and assist in the day to day duties of the front of House Managers.
• Dealing effectively with customer related issues both in person, in correspondence and over the phone by handling, recording and document complaints/issues, either by resolving at the first stage informally or referring on to the appropriate formal process.
• Under guidance and mentoring, assist with marketing and organising promotional events/Open Days, instructional courses and classes.
• Partake in regular RLSS Lifeguard, First aid and other health and safety training to meet the requirements, rules and regulations stated by governing bodies and the University or Bradford.
• Undertake appropri