Receptionist and Administration Assistant - Cirencester, United Kingdom - Gloucestershire Health and Care NHS Foundation Trust

Gloucestershire Health and Care NHS Foundation Trust
Gloucestershire Health and Care NHS Foundation Trust
Verified Company
Cirencester, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

You will be working within the admin team in our small friendly hospital who will welcome you, share their knowledge and be an integral part of your local induction.

A large part of the role will involve answering and responding to phone calls for the hospital site. You will be based in the management office.

Cirencester Hospital is a community hospital with inpatient and outpatient services, MIiU, endoscopy and theatres.

Our very much respected and highly regarded Admin Team play an integral and important part in the care services we provide, by welcoming and greeting clients by demonstrating excellent customer service and putting clients at ease.


  • To provide afternoon reception, clerical and administration duties, maintaining an efficient and friendly service to patients, relatives and visitors.
  • To answer incoming phone calls and queries and respond appropriately and professionally
  • To liaise with staff across the Gloucestershire Health & Care NHS Foundation Trust.
  • To project the Trust values in our work
  • Welcome clients, relatives, and visitors in a friendly and courteous manner, assisting them with enquiries
  • To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols
  • Recording messages as appropriate
  • To deal with all incoming and outgoing mail
  • To be competent at booking rooms using the computerised room booking system.
  • To be competent in photocopying and scanning
  • Update building telephone lists as and when required.
  • Carry out weekly reception tasks to ensure continuous supply of forms for staff to use, room bookings, message pages and signing in pages.
  • To provide cover for other administrative staff in their absence or as required
  • To ensure that mandatory training is up to date.
  • To undertake any other duties as and when required.
  • Acts in ways that; support equality and value diversity. Treat everyone with whom you come in contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity.


At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it.

This is the same approach we take for our employees.

We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards.

The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.


Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.


Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.


Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy.

The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs.

Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people's skills and experience to deliver the best possible patient care.

So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
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