Technical Support - London, United Kingdom - Autel Europe GmbH

Description

• Responsible for presales/aftersales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects;
• Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution, collecting customer requirements, and providing feedback to the R&D department;
• Responsible for the collation, aggregation, and analysis of customer issues to facilitate R&D improvements and upgrades;
• Production and training of product technical information and compilation of maintenance cases.

• Bachelor degree or above, 1 year or above relevant working experience, majoring in electricity, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering, and other science and technology;
• Working experience in charging pile, battery, automobile, electronics, four-wheel alignment, ADAS, and other industries is preferred;
• Strong organization of work ideas, strong execution ability, good anti-stress ability, and good team awareness;
• Strong learning ability, good service consciousness, a strong sense of responsibility, meticulous and rigorous work;
• Strong self-driven ability;
• Fluent in English, other European languages are preferred;

A team of professional and academic leaders from around the world, we offer continuous career development, international opportunities, and a competitive salary and bonus.