Logistics Coordinator - Milton Keynes, United Kingdom - Trinity Resource Solutions

Trinity Resource Solutions

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

We have a fantastic opportunity for a Logistics Coordinator to join our established and multi-national organisation.

Our client have grown rapidly over the recent years and they are now looking at someone who can manage onboarding and training of new employees.

So if you're looking for a new and exciting opportunity, with a fantastic and offices to match - then please apply

Main Responsibilities:

First point of contact for service providers and internal departments for all matters relating to the transportation of products.
Ownership of all activities relating to planning and issue resolution.
Liaise with suppliers and Customer Services for daily query resolution in order to provide bestinclass service.
Maintain a daily problem log for trending purposes.
Proactively informing Customer Service departments, service providers, and escalation to senior management where appropriate.
Ensure placed orders are presented to service providers in line with service level agreements.
Protect the company's position by ensuring service providers deliver against agreed SLAs.
Maintain accurate preshipment and postshipment administration including (but not limited to):ETA tracking
POD retrieval

- processing damage and loss claims

Evaluate and respond to additional/special service requests
Follow up all discrepancies with suppliers and Customer Services, understanding root causes and identifying improvement opportunities.
Monitor and analyse delivery performance of service providers and provide regular updates to management through weekly and monthly KPIs. Challenge poor performance where necessary.
Proactively identify areas of concern in the areas of service, quality and cost and work with the necessary partners to resolve such concerns.
Identify areas for continuous improvement from a service, quality and cost perspective and follow through to completion.
Support Supply Chain project activity and deliver assigned workstreams to agreed timelines.
Support the Transport and Warehouse Manager where necessary.
Ownership of all improvement initiatives and following these through to completion.

Essential competencies, skills and experience

Desirable competencies, skills and experience

Job Types:
Full-time, Permanent

Salary:
£28,000.00-£35,000.00 per year

Benefits:

Schedule:

Supplemental pay types:

Work Location:
In person

Flextime

Customer Service Trainer