IT Support Analyst - Godmanchester, United Kingdom - LANI Recruitment

LANI Recruitment

Verified Company

Godmanchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Support Analyst - Godmanchester - Immediate Start

£28, hour working week

The role:

Working for a highly professional and progressive IT Managed Services company, you will be based on-site, providing a point of escalation and contact for all IT incidents and service requests, logging, maintaining and taking ownership of customers' casesfollowing SLA's.

Duties include:

Helpdesk Support & Call Management
Leavers & Starters, including IT Inductions
Backup Administration
Laptop & PC Builds
Desktop & Laptop Support
Office Applications Support. MS Office & Other Desktop Applications.
Daily & Weekly Security Checks
Managing and maintaining IT Asset Registers, including an Annual Asset Audit
Telephone & Mobile Administration
All aspects of Print Management and Troubleshooting
Work with onsite 3rd line team developing and managing all Systems.
Based on customer site five days per week, delivering IT support services
Excellent technical service skills across; desktop and infrastructure experience
Commercially aware, sound literacy and numeracy skills
Excellent analytical and problemsolving skills
Ability to work independently, flexibly and with initiative.
Adhere to ITILbased processes for the ongoing management of the customer environment.