Customer Operations Representative, Natwest Rooster - Manchester, United Kingdom - NatWest Group

NatWest Group

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service & Operations,
Customer:

Customer Operations Representative, NatWest Rooster Money:
Manchester, United Kingdom

Permanent

Part Time

R

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description:

Join us as a Customer Operations Representative, NatWest Rooster Money

Working with a supportive and collaborative team, you'll be helping families to get the best out of our financial education tool for children
This is an opportunity to work in an environment where you'll be challenged, trusted, and where your skills and talents will be valued and respected
You can join us on part time basis, working a minimum of 80 hours per month (weekly hours can vary), covering evening shifts of 5pm to 10pm and some weekend days 9am to 6pm on rotation

What you'll do:

As a Customer Operations Representative, you'll be working together to deliver the most successful outcomes for customers and their families.

You'll respond to customer queries and process, authorise and investigate transactions, while accurately collecting all the information needed to do this on time and to a high standard.

As you develop in this role you'll have the opportunity to engage with customers on different platforms including social media.

Day-to-day, you'll be:

Accurately investigating your queries, raising with relevant parties, and escalating where needed
Making sure processing is performed accurately and within an agreed turnaround time
Participating in initiatives that help improve our customer service, processes and procedures
Liaising closely with other teams to advocate on behalf of customers

The skills you'll need:

We'll also be looking for you to demonstrate:

An understanding of the financial services industry
The ability to work accurately to deadlines and with high levels of attention to detail
Good written and spoken communication skills