Apprentice Customer and Reception Support - Plymouth, United Kingdom - Student Choice Plymouth

Description

This is an excellent opportunity to start your career within the property lettings sector as a Customer Service and Support Apprentice.

Working in the student lettings office you will be assisting with all aspects of the student lettings sector and working directly with customer enquiries.

Working week

Monday - Friday, 9am - 5.30pm (1 hour unpaid lunchbreak). There will be requirement to work Saturdays Saturdays per month). Working times will be confirmed at interview.

Total hours per week: 37.5

Apprenticeship level Intermediate Level 2 (GCSE)


What will the apprentice be doing?
-
Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner:

• 
  Data inputting to our digital systems:

-
Creating tenancy agreements:

-
Ensuring all enquiries are dealt with swiftly or passed to the correct department:

• 
  Providing marketing/social media support for advertising properties to prospective applicants:

-
Processing of client and business information:

• 
  Supporting any other business tasks as necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

• Full Customer Service Practitioner qualification
• Level
• On the job training to support role development
• Off the job training to support qualification requirements
• Employer to allocate dedicated training time for Off the job training requirements
• Functional Skills support (maths/English) if required

What is the expected career progression after this apprenticeship?

Requirements and prospects

Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Multi-tasking skills, Trustworthy, Willingness to learn


Qualifications:

GCSE or equivalent English (Grade A*/- C/4) Desired
GCSE or equivalent Mathematics (Grade A*/- C/4) Desired

Things to consider
Part of qualification will require regular College attendance (one full day every two weeks) to support qualification requirements. College is based near Marsh Mills, Plymouth.
About the employer

Student Choice Plymouth were established in 2013 and have grown rapidly to become one of the city's market leaders when it comes to student accommodation and have experience in all aspects of the property market from buying and development to letting and selling.

Employer
Student Choice Plymouth

Address

60 NORTH ROAD EAST


PLYMOUTH
PL4 6AL

Training

Training provider
FOCUS TRAINING (SW) LIMITED

Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)


Job Types:
Full-time, Apprenticeship


Salary:
£10,296.00 per year


Schedule:

• Monday to Friday

Ability to commute/relocate:

• Plymouth, PL4 6AL: reliably commute or plan to relocate before starting work (required)

Work Location:
In person