Operations Specialist - London, United Kingdom - ITI Capital Limited

ITI Capital Limited
ITI Capital Limited
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Role:
Operations Specialist

Company Overview:

ITI Capital Limited is an esteemed FCA-regulated multi-asset brokerage firm situated in The City of London.

Specializing in various asset classes and account types, including Equities, ETFs, Futures, Options, FX, CFDs, ETFs, Managed Funds, and Fixed Income, we deliver expert, personal services to a diverse range of clients.


As an Operations Specialist focusing on Account Management and Transaction Processing, you will be an essential part of our Operations team, reporting directly to the Head of Operations.

Your responsibilities will include account management, processing customer transactions, and addressing client queries promptly and professionally. This role requires meticulous attention to detail, excellent problem-solving abilities, and a commitment to providing superior customer service.


Responsibilities:


  • Handle endtoend account management processes including account opening, maintenance, and closures.
  • Process customer transactions efficiently and accurately, ensuring compliance with FCA regulations and internal policies.
  • Respond promptly and professionally to customer queries related to their accounts and transactions.
  • Corporate Actions and Dividends processing
  • Identify and resolve discrepancies in account details and transaction records.
  • Work closely with various departments to facilitate smooth operations and resolve any issues related to customer accounts or transactions.
  • Track and analyse trends in customer queries and transactions to identify potential systemic issues and recommend process improvements to relevant departments.
  • Prepare and present regular reports to the Head of Operations detailing account management activities, transaction processing, and client interactions

Experience and knowledge requirements:


  • Solid grounding of CASS regulations and processes
  • Experience in Cash, Trade & System reconciliations, and ability to ensure internal books and records are kept to the highest standards
  • Competent in using custody / settlement systems such As EuroClear / EasyWay
  • Advanced Excel and VBA skills are preferred

Required Qualifications:


  • Bachelor's degree in finance, Business Administration, or related field.
  • 35 years' experience in operations, account management and transaction processing, within the financial services industry.
  • Comprehensive understanding of FCA regulations and operational procedures.
  • Exceptional problemsolving and decisionmaking skills.
  • Excellent communication skills, with the ability to handle customer interactions professionally and empathetically.
  • Proficient with account management and financial transaction processing software.
  • Ability to work in a fastpaced environment, manage multiple tasks simultaneously, and meet strict deadlines.

Salary:
£30,000.00-£40,000.00 per year


Schedule:

  • 8 hour shift
  • Day shift

Ability to commute/relocate:

  • London, EC2N 1HN: reliably commute or plan to relocate before starting work (required)

Education:


  • Bachelor's (required)

Experience:

Operations Specialist: 3 years (required)


Work Location:
In person


Reference ID:
Settlement Clerk, operation officer
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