Helpdesk Analyst I - Belfast - CME Group

Description

OverviewAs the world's leading and most diverse derivatives marketplace, CME Group (www.cmegroup...) The Support Specialist I provides computing support to internal employees. He/She is responsible for first level problem determination, recording, resolution & escalation of problems. The incumbent identifies users through a set of security questions to perform password resets & resolve some less complex problems immediately, while more complex problems are escalated to senior level support. Daily responsibilities involve the use of problem management database and help desk systems.

Principal Accountabilities

Decides appropriate course of action when speaking with a customer, such as which actions would accurately solve their technical problem. Decides when problems need to be escalated to a higher-level resource.

Distributes software to workstations upon request and applies knowledge of licensing process and license tracking. Demonstrates a rudimentary knowledge of common software.

Provides authentication and entitlement credentials for access to the corporate LAN/WAN as necessary.

Provides first level hardware troubleshooting and diagnostics support to record all common customer issues. Resolve basic known issues. Demonstrate a rudimentary knowledge of hardware standards, major components, and how they interface with the environment.

Serves as the primary contact for password resets for most internal applications.

Troubleshoots all common customer issues - including hardware, software, Internet browser and remote connectivity issues.

Skills & Software Requirements

Basic computer knowledge. A Levels in computing.

About CME GroupCME Group: Where Futures are Made

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees\' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important NoticeImportant Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.

Applications processed via employer's online application form

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