Support Worker - Edinburgh, United Kingdom - Rowan Alba Limited

Rowan Alba Limited

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Worker
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Housing Support and Care at Home services:

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£22,495.20 per annum:

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35 hours per week:

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Shift work, 4 on 4 off pattern

Core Purpose of Job

The Support Worker will provide positive, practical, and emotional support to the residents of our service that promotes choice and encourages personal responsibility.

To be an effective Team Player in a challenging environment and establish and maintain efficient professional relationships with a range of external services.

Organisational Position

Reporting directly to the Senior Support Worker (Line Manager), a member of the Management Team, and as such sharing responsibility for the leadership of the organisation and the management of staff.

Key Outcomes

To provide a quality service to people through effective planning, monitoring, evaluation and review of their requirements in partnership with them.
To provide personcentred support to people who use the service.
To maintain accurate records and case notes on various systems.
To ensure the service complies with standards set by Scottish Social services Council (SSSC) and meet the contractual and/or regulatory requirements of relevant agencies and stakeholders.
To contribute as an effective team member to the development of the activities of the service.

Accountability
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Freedom to act

To work within the framework of, and promote adherence to, Rowan Alba's structure, policies and procedures to achieve best practice with individuals using our services and those commissioning them. Identify development areas within your role and engage with the coaching opportunities within the organisation to support professional development.

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Risk Management

To be aware of and work within Rowan Alba's Health and Safety policy and to report any issues of concern and in conjunction with the line manager.

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Level of problem-solving required

Engage with Tenants with varying levels of support needs and challenging behaviours. A desire to learn new skills and experiences relevant to the role and the service.

Communication
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Subject complexity and expertise

We work with people who are alcohol dependent, have complex (often homelessness related) health needs and are prone to challenging behaviour and episodic poor physical and mental health.

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Contact inside the organisation

Giving and receiving objective feedback with other staff, one to one, during team discussions and Support and Supervision.

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Contact outside the organisation

Interagency working, communication with Housing Providers, Social Care Direct, Social Workers, private support agencies.

Competencies required

Promote choice, wellbeing, positive risk taking and the protection of service users from risk of danger, harm or abuse.
To work with tenants to develop and deliver personcentred support.
To encourage tenants to take an active role in service improvement, their support and in all decisions relating to them or their tenancy.
To provide support to service users that responds positively to challenging behaviour.
To provide practical assistance for domestic and personal needs to people as required, whilst encouraging personal responsibility and maximisation of personal choice.
To act as an advocate, or facilitate advocacy, where appropriate by acting on behalf of people who use the service.
To promote effective communication and joint working partnership with a range of agencies to ensure the best possible outcomes for service users.
To record and report information in accordance with operational guidelines and regulatory requirements.
To promote, monitor and maintain health, safety and security within the working environment.
To respect as is included in the Ethos of Rowan Alba (Accept, Support and Include) service users lifestyle choices.

Experience - Essential

Demonstrate experience in delivering all aspects of the Job Description.
Demonstrate commitment to service user participation
Able to manage and resolve conflict
Able to generate own work and work with minimum supervision.

Experience - Desirable

Minimum of one years' experience of service delivery within a social care setting.
Experience in homelessness and rough sleeping

Knowledge and understanding - Essential

Of issues faced by people who use the service
Understanding of regulatory requirements including Care Inspectorate and Scottish Social Services Council (SSSC) Code of Practice.
Knowledge of best practice in the provision of support services.

Skills, education, qualifications - Essential