Risk Event Consultant - Bristol, United Kingdom - Diligenta

Diligenta
Diligenta
Verified Company
Bristol, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Salary:
From £27105-£33882


Who are Diligenta:

Diligenta' s vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.


The Opportunity:

This is an exciting opportunity to join our Operations/Technical Centre as a Risk Events Consultant.

In this position you will be responsible for supporting Risk Events Governance Manager to ensure that Risk Management processes are maintained and managed effectively across Customer Services, specifically in relation to Risk Events.

This is an excellent position for someone looking to continue building a career within financial services and Risk Events.


You'll be:


  • Ensuring that risk events (incidents) within Operations are identified and reported in line with the Risk Event Management framework and client/regulatory expectations. Closure of risk events and customer remediation is completed to quality and timeliness targets/associated SLAs are consistently met.
  • Making sure Key risk event management areas are proactively monitored new risk events are tracked with key issues understood and escalated appropriately, risk events are scoped quickly and effectively with effective remediation plans.
  • Root cause analysis is effectively undertaken within Operations and robust action plans are available and delivered for overdue risk events.
  • Procedure guides and other process notes are updated annually and on an ad hoc basis, as and when required. Annual risk event training is provided to Operations, as well as ad hoc training/coaching as and when required
  • Supporting the Risk Events Governance Manager as and when needed, e.g. deputising at key meetings
  • Have experience working within Life and Pensions
  • Own exceptional communication skills, including ability to influence decisions
  • Can present information in a clear, logical, and concise manner
  • Have Risk and controls experience and strong analytical and problem solving skills
  • Have a proven track record in Stakeholder management

The Perks:


  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.
  • Access to our Confidential Helpline is available to be used by you and your family.
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