Resident Liaison Officer - Swindon, United Kingdom - 911 Staffing Ltd

911 Staffing Ltd

Verified Company

Swindon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Key Responsibilities:

Tenant Communication:

Act as the primary point of contact for tenants regarding all matters related to facade installation, repair, and maintenance.
Proactively communicate project timelines, scope, and potential disruptions to tenants in a clear and timely manner.
Address tenant inquiries, concerns, and complaints with professionalism and empathy, striving for satisfactory resolution.

Coordination and Collaboration:

Schedule and conduct regular meetings with tenants to update them on project progress, upcoming activities, and any necessary adjustments to their daily routines.

Project Monitoring:

Monitor the progress of facade projects to identify potential tenantrelated issues and take proactive measures to mitigate disruptions or inconveniences.
Conduct site visits to assess tenant concerns, gather feedback, and ensure that project work aligns with agreedupon standards.

Conflict Resolution:

Address conflicts or disputes arising between tenants and construction teams, working to find solutions that balance tenant comfort and project requirements.
Escalate complex or unresolved issues to the appropriate parties while maintaining professionalism and transparency.

Tenant Satisfaction:

Ensure that tenant needs are met, and expectations are managed effectively throughout the duration of facade projects.
Collect feedback from tenants to evaluate their level of satisfaction and identify areas for improvement in future projects.

Documentation and Reporting:

Maintain accurate records of tenant interactions, feedback, and concerns.
Prepare regular reports for project stakeholders detailing tenantrelated matters, resolutions, and ongoing communication strategies.
Record and take photos of Pre, amid & post works with the resident's abode.

Qualifications and Requirements:

Proven experience in tenant relations, customer service, or a related role within the construction or real estate industry.
Strong understanding of construction processes, especially related to facade installation and maintenance.
Excellent communication skills, both written and verbal, with the ability to convey complex information in a clear and accessible manner.
Exceptional interpersonal skills and the ability to handle sensitive situations with empathy and professionalism.
Ability to work collaboratively in a fastpaced environment, managing multiple tasks and priorities simultaneously.
Knowledge of relevant health and safety regulations and guidelines within the construction industry.