Customer Service Assistant - Nuneaton, United Kingdom - West Midlands Trains

West Midlands Trains

Verified Company

Nuneaton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees.

As part of this investment, we are looking to recruit a
Customer Service Assistant - Platform (GPR) on a
full-time, permanent basis, based in
Nuneaton

You will provide a safe and efficient train despatch and platform service to ensure that all activities are carried out safely.

What does the job involve?

Responsible for care of all despatch equipment
Make decisions regarding train despatch based on training provided, safety requirements and West Midlands Trains policy.
Make decision regarding provision of service to West Midlands Trains customers based on West Midlands Trains policy and management guidance.
Ensure compliance with all safety responsibilities as detailed in the appropriate Safety Responsibility Statement.
Ensure compliance with the requirements of the Health & Safety at Work Act
Ensure the safe and timely despatch of trains.
Ensure high levels of customer service are provided.
Ensure customers are provided with the available accurate and timely information.
Ensure own safety and that of others at all times.
Comply with all appropriate rules and regulations.
Comply with Rule Book, and other appropriate instructions and standards.
Announce train arrivals and departures where required.
Maintain a record of delays, replatforming and other events affecting the train plan as required.
Proactively ensure that information is communicated within the station team and to other locations as appropriate.
Assist with disabled passengers as required.
Carry out Fire and security checks in line with current risk levels and maintain a high level of security vigilance at all times.
Conduct station cleaning duties, and make the station safe, presentable and welcoming to customers where required.
Ensure posters are displayed on the station, replacing any which are faded or out of date where required.

What skills and experience do I need to do the job?

Customer focused
Efficient and calm
Polite and friendly
Flexible to the requirements of the job
Good communication skills
Able to use own initiative when appropriate
High standard of personal presentation
Numerate and literate
Honest
Computer literate
Able to learn legislation that affects the role

What are the salary and benefits?

Competitive salary and excellent benefits
Final salary pension one of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.