Business Credit Specialist - Leicester, United Kingdom - Octopus Energy Group

Octopus Energy Group

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Business Credit Specialist, you'll be a key player in our new Business Core Contact team. You'll support individuals and businesses with outstanding debts by agreeing payment plans.

Your goal will be to provide outrageously good customer service to our customers, support them in resolving their financial obligations, and ensure timely collection of outstanding balances.

What you'll do:

Reaching out to customers with overdue accounts to agree appropriate payment plans and resolve outstanding debts
Answering inbound calls, and responding to customer inquiries regarding debt, payment plans and, their energy account
Providing outrageously good customer service to support our Business customers in the early stages of the debt journey
Proactively identifying and resolving account issues to improve the customer journey and reduce obstacles to payment
Provide endtoend service to customers with ongoing payment plans and discuss alternative solutions if necessary
Working collaboratively with team members and the wider credit family to do the right thing for the customer, and build sustainable long term solutions
Working closely with the wider Octopus Energy for Business operations team, to advise Energy Specialists on debt processes and the Credit Team perspective

What you'll need:

Previous experience in sales or credit/collections is not essential, but preferred.
Excellent communication skills and the ability to have difficult conversations with empathy
Be passionate about customers and always seek to provide a first class service.
A self starter that can use their own initiative to problem solve and make sound decisions.
Ability to work independently and as part of a team in a fastpaced environment.

Why else you'll love it here:

Octopus Energy Group is a
unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
Visit our UK perks hub
Octopus Employee Benefits

Note:
This role be a minimum of 3 days onsite in Leicester a week