Customer Services Administrator - Wallsend, United Kingdom - Appreciate Group plc

Appreciate Group plc

Verified Company

Wallsend, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About this role

This is an exciting new role within the Operations team, supporting with customer enquiries and managing brand relationships through successful Gift Card Programs.

This is a diverse role, where no two days will be the same.

Key Responsibilities

Timely completion of daily processing tasks to a high degree of quality and efficiency
Maintaining demands and performing actions on a timely and accurate basis
Assisting with the preparation of invoices
Handling incoming calls from customers relating to Gift Card Programs
Manage client payments to ensure that suppliers are paid on time, balances are maintained within banking facilities
Analysing and inputting data in to our sector specific software packages
Managing and updating company databases
Expedite purchase orders, updating the system and key stakeholders in relation to delays & issues
Support the movement & allocation of stock

Experience:

Previous experience working in an operations or customer services team
Experience in finance systems desirable
Selfstarter who can demonstrate initiative in solving problems to achieve results
Experience working with CRM systems, e.g. Hubspot
Proficiency with spreadsheets / google sheets

Skills/Ability/Knowledge:

Information technology skills
Word/Excel/Outlook
Experience in operational support, ideally in a data and processorientated environment
Excellent interpersonal skills to deal with clients
Good organisational skills and ability to work to, and sometime implement own processes
Customer focused attitude, and able to interface directly with clients if and when required.
Strong team player, evidencing an ability to establish positive working relationships
Proactive approach, quick to learn and able to manage own workload
Critical thinking and problemsolving skills
Able to cope in times of pressure
Good written and verbal English communications skills

What can you expect?
As well as fabulous colleagues, amazing office space and engaging work, there are loads of addit
What can you expect?
As well as fabulous colleagues, amazing office space and engaging work, there are loads of additional benefits we offer right now:

25 days' holiday per year, plus bank holidays
Company sick pay from day
Company pension scheme
UK health care cover
Staff Everyday Benefits card offering discounts with multiple retailers
Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales
Fabulous kitchen space which offers free tea and coffee
Flexible/smarter working and variable start times
Family friendly leave
Community volunteering policy which allows you 2 days per year to support the community with charitable eventsional benefits we offer right now: