Complaints Handler - Nottingham, United Kingdom - Harper Recruitment Group

Harper Recruitment Group
Harper Recruitment Group
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Complaints Handler

Nottingham/Home Working

£24,000

Monday to Friday, 9am-5.30pm / 10am-6.30pm

Start date:
Monday 8th January 2024
Harper Recruitment Group are proud to be working with an award-winning employer and leading Financial organisation.


You'll be part of the dedicated Complaints Resolution team and you'll manage customer complaints from receipt right through to resolution, using a variety of channels.

You'll have strong communication skills and talk to customers in a clear and fair way, in line with regulatory expectations all while being empathetic to each individual customer circumstance.

First-class training, support and equipment is provided for you to work remotely.

You will be based at home with 2 scheduled days per month in the office for collaboration and relationship building.

You will be office-based more often for up to 12 weeks of training, so you must live a commutable distance from Nottingham.


What will the role involve:


  • Managing customer complaints from receipt right through to resolution
  • Completing thorough investigation to help understand their situation and find a resolution
  • Understanding and adhering to industry regulations and company policies
  • Supporting customers and resolving their concerns as quickly as you can
  • Supporting the business to constantly improve processes

Who are we looking for?

  • An excellent communicator, able to have challenging conversations
  • A quick learner; the complaints department is fastpaced and you will be managing multiple complex issues at the same time
  • Someone who can remain calm and resilient; dealing with Complaints every day can be challenging but the rewards are great
  • Customer service experience is ESSENTIAL, Complaints experience DESIRABLE

ROLES ARE SUBJECT TO SUCCESSFUL BACKGROUND CHECKS - DBS, Credit Check, Fraud check, References to cover 5 years of employment.

Job Types:
Full-time, Temporary contract


Salary:
£24,000.00 per year


Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Nottingham, Nottinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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