Remote Customer Success Manager - London, United Kingdom - RecruitmentRevolution

RecruitmentRevolution

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a fast-growing SaaS company our customers are key to us, and we have some great names and advocates.

We also have a culture whereby everyone's ideas are valuable and will be acted on if in the best interests of our people & customers.

We are looking for a superstar to become an inspirational member of our Customer Success team - who deliver fantastic customer experiences.

Role Info:

Customer Success Manager

Flexible working from home with some time in office in Bristol or Basingstoke (at least 4 days per month)

£40,000 - £50,000 Base OTE (£50,000 - £60,000 OTE)

Plus 5% Pension Contribution, Perkbox and 25 days holiday
Flexible times with core, online communication hours of 10-3

Product / Service:
Human-focused, digitally minded solutions for HR automation & efficiency

Culture:
Caring, Capability, Customer Centric, Curios
Pedigree: 30,000 Users. 35 Countries. 16 Languages. NO.1 Cloud platform

Who are we?

From our humble beginnings starting back in 2010, we are now the very proud and only single HR and Payroll solution on the world's number one cloud platform, Salesforce.

Our software removes the risk of integrations and instead provides an easily configured, online self-service software for forward-thinking organisations.

Designed for organisations with over 250 employees who are experiencing business growth or transformation, our perfectly designed system keeps all of your data and processes in one place, freeing up your time to add even more value and make human resourceswork for the business.

The Customer Success Manager Role:

The purpose of our Customer Success Team is to help our customers (Commercial and Public Sector organisations) to succeed with the XCD Group People solutions.

The role objectives are:

Work with customers post implementation to maximise the value of their investment in XCD solutions and to introduce/upsell new capability
Build long-lasting, collaborative relationships (minimise churn)
Maximise and demonstrate the value XCD provides to customers (maximise and increase ARR)
Represent the voice of our customers in product development
Keep abreast of advancements and trends in Customer Success and propose/introduce best practice that demonstrates value to XCD and its Customers

About You:

Desirable experience:

These are desirable rather than essential criteria.

2-5 years' experience successfully managing enterprise accounts in an ISV or B2B software business and building C suite level relationships, meaning:
You have collaborated closely with customers and end users
You have sold to customers where there is no predefined budget based on what would be great for them and their people
You have worked closely with product teams to understand customer feedback and evolve the product
Experience in People solutions is a bonus
Experience with product/service mix is a bonus
Experience with a B2B products is a bonus

Who you are:

Have a passion for seeing customers succeed with their business objectives for our software
Can spot opportunities for customers to get more value from their investment
Encapsulate our company values.
Strategic and proactive.
Inspire trust and invest in long-term relationships.
Acute attention to detail.
Can multitask; handle high pressure and tight deadlines.
Passionate about social or environmental issues.
A self-starter; not afraid to get stuck in or get your hands dirty.
Entrepreneurial, problem-solving spirit.
You know the power of good communication; your spoken and written English is brilliant.
Flexible attitude required in a small SaaS company and love to think on your feet.
Love to get feedback and be proactive about giving it.
Are not afraid to ask for help when you need it.
Have the right to work in the UK.

Your Experience / Background / Previous Roles May Include:
SaaS, HR Tech, B2B Software, ATS, Recruitment Tech, CRM, Client Support, Customer Success Manager, MHR, Cascade, IRIS, CIPHR, Core HR, SD Worx