Page Producer - Howden, United Kingdom - PA Media

PA Media

Verified Company

Howden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

About the role
To produce and provide accurate page-ready services for PA customers of the Specialist Services team.

To communicate effectively and in a responsible and professional manner to those customers, ensuring client satisfaction and production deadlines are met on a daily basis.

Who you are

Key Responsibilities:

Produce and complete all tasks assigned to you as part of the team's daily workflow accurately and to deadline.
Ability to produce unsupervised all products on the team's workflow accurately within three months of beginning production on said products.
Follow documented production processes and procedures relating to all products.
Escalate customer complaints or dissatisfaction effectively and promptly to Production Manager or designated Shift Leader, and work with that person to establish a solution.
Where required, proofread customer pages as part of regular team workflow

Key Performance Indicators:

Customer trust in PA to produce and deliver a highquality and trusted service is maintained.
No service credits are accrued in any 12month period as a direct result of production error by yourself.
No loss of service or reduction in revenue as a direct result of inaccurate or continuous poor performance from you.

Nature & Scope:

Directly responsible for accuracy and quality of all pages produced by yourself.

Key Competencies:

Selfmanagement and motivation
Effective communicator with sound verbal and excellent written communication skills
Proactive attitude and behaviours
Flexibility and ability to deal with diverse client requirements
Flexibility to work a variety of shift patterns designated in advance by the Production Manager
Attention to detail, accuracy and completeness, active listening
Ability to prioritise work under pressure and to deadlines
Proven ability to follow operational procedures

Essential Requirements:

Ability to work and organise your time effectively under pressure, ensuring all deadlines are met
Ability to work proactively & independently using own initiative
Work within a 24/7, 365 days a year schedule

Technical Competencies:

Strong knowledge and experience using Abobe InDesign
Working knowledge of PA software and interfaces

Inclusion

We're working hard to ensure we provide an inclusive environment and as well as your skills and experience we're also focused on who you are and what else you can bring.

We recognise the importance of a healthy work life balance and positively encourage agile working.

We are always open to discuss an individual's flexible working needs so please speak to us during the recruitment process to understand what this could look like for you.

Typically, our standard arrangement involves working from home for one or two days per week.