Component Advisor - Brandon, United Kingdom - Venatu

Venatu

Verified Company

Brandon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Component Advisor & Administrator - Role

Location:

Bardon, United Kingdom

Salary:

£22,000 + Bonus

Role Type:

Full-time, Permanent

Hours:

Rotating Shift - Monday to Friday
Week - 06:00hrs to 14:00hrs
Week - 10:00hrs to 18:00hrs
Alternative Saturday mornings

Benefits:

Company Bonus Scheme
Company pension

High St and Retail discounts for family & friends

Venatu has the pleasure to work with a globally known truck and bus dealer who's currently looking to introduce a new
Component Advisor Administrator in their amazing team.

This is an exciting opportunity to join the business as a key member of the

The Role
A pivotal role within the parts department operation.

Responsible for developing and sustaining superior parts performance.
Ensuring consistently high levels of customer service and support to ensure customer satisfaction.
Working in line with business compliance and company policies and procedures
Aiming for the overall success of the department's operation.

Main Duties include

Ensure that invoices/credits are properly and accurately raised for goods supplied or returned.
Documenting and reporting the condition of parts received notifying any relevant party of damage or concerns.
Ensure the accuracy of perpetual inventory stock counts
Making sure correct reporting and documentation are created at all times.
Ensure Customer orders are taken correctly and supplied to the correct specification.
Ensure that parts required for customers are picked and allocated to the correct delivery routes.
Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
Always promote the benefits of individual elements and services.
Ensuring that all goods received are checked and located accurately.
Ensure warranty claims, VCM, IBT (inter Branch Transfers) and special claims are reconciled correctly.
Inspecting old units or parts returned for credit and reporting damaged or unsuitable elements to the Parts Manager.
Ensuring that all parts and old units returned are labelled and packed properly and all relevant paperwork correctly completed.
To maintain a good standard of housekeeping within the Parts department.
Working as a team player, flexible and helpful ensuring support for both colleagues and customers.
Carrying out weekly stock checks at Customer premises.
May be required to support early and late shift workshop parts (as and when required).

Experience Required:

Customer orientation.

Ability to work in an organised & methodical manner in a fastmoving environment.
Great communication skills.
Ability to modify your approach in specific circumstances.
Proven negotiation skills.
A team player with a flexible and positive approach.

Previous experience in a similar role is ideal but not essential as training and support will be provided.