Accommodation Officer - London, United Kingdom - Hosts International Limited

Hosts International Limited

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hosts International, established in 1988, is a longstanding leading homestay accommodation provider across the whole of the UK.

Hosts International specialise in placing overseas students, individuals, and groups from top universities around the world into quality homestay accommodation in the UK for the duration of their stay.

We are looking for a dynamic, self-motivating person to join our dedication, professional and fast paced client focused team at our offices on Regents Street in central London.

Title
Accommodation Officer

Responsibilities
Booking and handling homestay accommodations for up to 5 locations

Training junior/new members of staff on procedures and practices

Working with
Other members of staff in their own teams

Benefits
20 days holidays per annum plus all public and bank holidays.

Company contribution to NEST pension scheme

The Role

To carefully, skilfully and with speed place students into homestay accommodation to meet the needs and high expectations of our clients; liaising with clients and agents; dealing with client issues in a culturally and personally sensitive way; promptly following-up and resolving any concerns as they arise; documenting and reporting on all aspects of your work; working as an individual but also part of a team to achieve set targets.

Working full-time, Monday to Friday 9am to 5.30pm (excluding lunch) and based in our central London offices.

Specific tasks of the job entail

Matching students to hosts and placing students with host families.
Making calls to hosts to organise placements.
Administration for each student completed upon placement.
Handling of issues that may arise throughout the process.

Relevant Experience

Required Skills:

English Speaking
Excellent communication skills more specifically verbal skills enabling you to make multiple phone calls
Attention to detail and personal quality of work
IT Literacy on most popular IT Packages
Organisation skills
Team players as well as ability to work as an individual

Personal Qualities

You will have a strong work ethic, a determination to complete tasks to the highest standards and able to work clearly under pressure in a fast-moving service-oriented company.

You will be a self-starter, resourceful, resilient and you will need to be approachable, tactful and focused in your work.

Key capabilities

Communication and impact use a range of media and can personalise any approach and style to match the needs of the situation and audience
Managing relationships build and maintain mutually beneficial relationships with clients and host families.
Planning and organising plans ahead and organises work in a systematic and organised way to ensure that personal, team and business objectives are achieved. Actions and plans are aligned with company objectives and KPIs, working to targets.

Customer Service

Passionate about customer service and proactively seeks to improve it, taking personal responsibility to ensure clients are fully satisfied with the service.

At Hosts International, there are opportunities to grow and develop in the team and opportunities throughout the organisation for progression.

Training specific to the role will be provided alongside the job with continuous support from peers and senior managers.

It is a full-time office-based role (9am to 5.30pm Monday to Friday) and on a rolling 6-9 week rota basis, once fully trained, you will be required to cover the out of office line at weekends.

Salary:
From £24,000.00 per year

Benefits: