Technical Support Associate - London, United Kingdom - SMG

SMG

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Technical Support Associate

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Level & Responsibility:This role is suitable for a Junior Client Associate who is tech-savvy and skilled at engaging with stakeholders, handling inquiries, and facilitating training sessions.
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Salary:£24,000+ (depending on experience), plus our 10% discretionary bonus.
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Location & Hybrid Working:London, 2 days per week in office.

The role
We are looking for a Technical Support Associate to join our Technology team within the Engineering department_.

_In this role, you will be responsible for responding to user queries, supporting user training, providing set up assistance, and delivering training support to our valued clients.

This role offers an excellent opportunity for professional growth, with the potential to develop skills in Quality Assurance (QA) or Business Analysis (BA) to advance your career within the company_.

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Why SMG?

We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work.

We have an extraordinary culture built by exceptional people and it's because of this that we've been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for, with a World Class and Outstanding accreditation across the past 2 years.

We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people.

We have a whole page dedicated to our benefits here, but here's some of our favourites...

10% discretionary bonus scheme

‍ £1,800 yearly wellbeing fund (on top of your salary) towards your personal wellbeing and passions

4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing

£500 yearly "Uni Fund" towards learning and development

Free headspace subscription

4pm Friday finishes all year round

Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the year

Why you?
In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun More specifically, you'll have / be:

Strong communication skills are essential to address user queries, conduct training sessions, and collaborate with team members.
Excellent problemsolving abilities are required to troubleshoot technical issues, identify root causes, and implement effective solutions to ensure a seamless user experience.
Attention to detail is critical to ensure the accuracy and integrity of client data.
A customercentric mindset is necessary to understand and address the needs of users, to provide prompt and professional support, and deliver training tailored to their requirements.
Basic knowledge of data governance principles is desirable to implement and maintain data governance policies and procedures to ensure the security and compliance of client data.
Basic knowledge of SaaS platforms and technology concepts is beneficial to support users and troubleshoot technical issues.
Eagerness to learn is essential to take advantage of opportunities to progress in the role and potentially transition into Quality Assurance (QA) or Business Analysis (BA) positions.
Ability to work both independently and collaboratively within a team environment is important to effectively collaborate with colleagues, share knowledge, and contribute to the overall success of the Customer Support Department.
P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you._

What you'll be doing
We pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same.

However, here's an idea of what your responsibilities will look like:

Assist clients with the initial setup and configuration of the Plan-Apps platform, to guide them through the onboarding process.
Implement and maintain data governance policies and procedures to ensure the integrity, security, and compliance of client data within the Plan-Apps platform.
Conduct training sessions and workshops for clients to educate them on how to effectively utilise the features and capabilities of the Plan-Apps platform.
Actively gather feedback from users to identify areas for improvement in the platform's functionality, usability, and overall user experience.
Take advantage of opportunities to learn and develop skills in Quality Assurance (QA) or Business Analysis (BA) through structured training programs, onthejob learning, and mentorship from experienced professionals.

The process

We will invite you to a
first interview which we try to keep relatively informal, so it gives you the opportunity to share your authentic self. The hiring team will be looking to understand more about your experience a