Housing Officer - London, United Kingdom - Stef & Philips

Stef & Philips

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

About The Role

North, East & South East London

About Us
Choosing to work at Stef & Philips is about more than just having a job.

All members of our team share the same goal:

to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care.

This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all.

Our Journey so Far

Since first opening our doors in 2006, Stef & Philips has evolved from a traditional estate agency into a leading provider of UK wide social housing and services funded through private investment.

We work closely with local authorities, housing associations, charitable organisations, and investors to provide high quality accommodation and support schemes to those who really need them.

Today, we have 4000 units under management, housing more than 9,500 tenants, and service over 200 investors and 60+ local authorities.

We work with private and corporate investors who want their funds to have a positive social impact and handle every step of the journey, from sourcing the right properties, to remodelling and refurbishing them to our high standards, and then fully managing and maintaining them throughout their lease term.

We pride ourselves on the fact that the local authorities, charities, and housing associations that place singles, couples, and families in our accommodation can rely on consistent quality, care, and support.

Our accommodation includes HMOs, flats, and houses, and our care reaches beyond bricks and mortar, to include specialised accommodation and services for mothers and babies, tenants with disabilities, and young adults living on their own for the first time.

The Role

A Housing Officer is a key role within Stef & Philips, supporting our tenants from their initial check-in to the point that they move on from our accommodation.

You'll also oversee the condition of our properties, working with colleagues to deal with maintenance issues.

Our housing officers impact the lives of our tenants and provide expert advice and guidance on accessing broader support from local authorities and agencies such as social services and benefit providers.

It's a very rewarding role in an organisation where your efforts will be recognised and valued.

Main Duties & Responsibilities

Conduct regular tenant visits, updating company systems, including Salesforce, in line with S&P procedures.
Adhoc and scheduled periodic inspection visits.
Maintenance visits, reporting issues in line with S&P procedures to enable prompt resolution, checking and recording details of repair work carried out by third party contractors.
Dealing with complaints and following up to ensure that they have been addressed appropriately.
Health and Safety inspections
Support departments with check in and check out inspections.
Reporting any antisocial behaviour, investigating the cause, and liaising with third party agents if required.
Liaising with the utility department and obtaining meter reads
Assessing service users' suitability for properties
Carrying out customer satisfaction surveys
Carrying out a key audit of services
Liaising with partners in supporting tenants throughout their tenancy (occupational therapists, hospitals/ case workers/ social workers, local police/ neighbourhood watch/ local authorities, etc.)
Maintain a safe working environment.
Report all incidents or potential hazards.
When lone working, always adhere to the service level guidelines, ensuring any concerns are raised as appropriate.
Ensure relevant policies and standards are followed and always maintained.
Maintain good working knowledge of company policies, and ensure they are always followed.
Participate in development reviews.
Read and seek to understand all relevant communication, e.g. staff handbook, written communication.
On occasion, you will be required to complete ad hoc tasks as authorised by your line manager or leadership team.

Skills & Knowledge

An ability to demonstrate the core values of Stef & Philips
Knowledge and practice in housing and tenancy management support
Knowledge of the housing benefits system and welfare reform in a supported housing environment
Experience working with vulnerable people with support, care needs, and homelessness.
Computer literate
Knowledge of Microsoft Office packages, particularly Word and Excel
Good interpersonal skills
Good communication skills (written and verbal)
Ability to prioritise and manage one's own workload, time, and travel.
Excellent organisational skills
Accurate recording skills
Good problemsolving skills.
Experience in managing maintenance issues and scheduling.
Flexible, approachable, positive, and enthusiastic
Driving license