Hotel Receptionist - Glasgow, United Kingdom - The Clyde Hotel

The Clyde Hotel

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for a Receptionist at The Clyde Hotel, 377 Argyle Street G2 8LL. Full time and Part time roles available on a permanent basis.

As a receptionist you are the first and last person our guests see, you set the tone for the visit and ensure that everything has gone above and beyond before they leave.

You will be delivering attentive customer focused service, understand company standards and enjoy working as part of a successful team.

Your responsibilities will also include, but not limited to:

Check guests in and out, issue keys & provide guests with information as necessary
Maximising revenue through upsells and room sales
Take Guest and V-Card payments and pay off on Hotel's booking system, flagging up declined cards, following up and issuing appropriate notification to guests and the booking agents
Dealing with Guest complaints, providing solutions & escalating to management where necessary
Liaise with Management, Housekeeping and Maintenance

You must have:

Good communications skills, speaking clearly, and being comfortable in a front facing role
Have good writing and IT skills
Be polite, professional, presentable, calm and well organised always
Passion for delivering exceptional guest services
Courteous and pleasant attitude towards guests and other team members
Patience and good listening skills
Conflict resolution experience
Good telephone manner and IT Skills
Ability to work under pressure and able to multitask
Good attention to detail
Ability to take initiative and a practical approach to problem solving
Good time management and organisational skills
Ability to work as part of a team

Job Types:
Permanent, Part-time, Full-time

Salary:
£7.50-£10.42 per hour

Benefits:

Discounted or free food

Schedule:

8 hour shift
Day shift
Monday to Friday
Night shift
Weekend availability

COVID-19 considerations:
All staff are required to wear a face mask and will be required to sanitize public surface areas regularly.

Experience:

Hotel Receptionist: 1 year (required)