Partner Relationship Coordinator - London, United Kingdom - LEAP Legal Software

LEAP Legal Software

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ABOUT LEAP

LEAP Legal Software is a multinational Legal Tech company that develops integrated productivity solutions for the legal profession including practice management, case management, document management, accounting, and legal publishing, as well as client and lawyer collaboration tools.

LEAP has more than 600 employees in offices throughout
Canada, the United States, Australia, the United Kingdom, Ireland and New Zealand**. LEAP supports the software needs of more than 25,000 law firms and has more than 10,000 firms using its flagship cloud product, LEAP.

LEAP will provide you with the best training, equipment, mentoring and support that we are capable of to optimise the chances of you being successful. But being successful in this role depends on you.

We employ people who can get things done and will appreciate being part of an accountable, high-performance culture.

THE ROLE
We are seeking a
Partner
Relationship Coordinator to join our fantastic Transitions department based out of our Twickenham office.

The role exists to ensure world-class standards are delivered via the LEAP Partner Network through maintaining and providing support and guidance to our external consultants.

This role is ideal for a recent graduate who is looking to start a career working in legal tech.

Working Pattern & Location
08: Monday to Friday, Twickenham Office.

Hybrid working pattern - 3 days office based and 2 days home based.

Requirements:

WHAT YOU WILL BE DOING

Managing the day to day relationship between LEAP and our LEAP Certified Consultants (LCC's)
Onboard & certify new LEAP Certified Consultants
Ensure that all external consultants meet implementation quality standards
Provide ongoing & adhoc training to LCCs when required, including producing and maintaining training videos
Visiting clients for reimplementation or additional training following failed implementations
Act on feedback from Head of Implementations and other areas of the business with regards to LCC performance.
Revising Partner Network processes to improve client & consultant experience
Maintain Partner Network (LPN) documentation, policies and procedures (for both LEAP staff and LCC's)
Maintaining product knowledge
Assisting with the onboarding of non migration firms

WHAT WE NEED FROM YOU

Essential:

Demonstrated organisational and time management skills, as well as the ability to meet deadlines.
Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role.
Demonstrated ability to work under pressure and be flexible and adaptable in a changing environment.
Ability to work both autonomously and within a team environment.
Selfmotivated to innovate within the job and look for new opportunities both within the team and the Partner Network.

Desirable:

Experience in a client/customer facing role.
Knowledge of the LEAP product would be considered a benefit, although not essential.

Benefits

WHAT YOU WILL GET IN RETURN
On top of a competitive salary and bonus, we also offer an excellent benefits package:

A fantastic culture
LEAP pay 8% of your salary into your pension
Private Health Insurance, including Optical and Dental

- £50 a month gym contribution

Life Insurance cover
Employee Assistance Program
Professional Development Fund £500 yearly learning allowance to grow & upscale your career
Parental leave
PerkBox Membership
Cycle to work scheme
Large, modern offices conveniently located next to Twickenham station
25 days holiday (plus 8 bank holidays)
Work Anniversary Rewards
Paid time off to give blood

Volunteer Day

We offer 1 day per year for a charity of your choice
Training is provided

OTHER GREAT PERKS

Hybrid working model
Latest equipment for you to be successful when home working
Free healthy breakfast, light lunch, and snacks
A dog friendly office
Regular socials.
At LEAP, we care about what we do and the people we work with._
We continually improve to be the best._
We NEVER EVER GIVE UP_

At LEAP, we promote equal opportunity.

Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business.

Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify