Retail Support Specialist - Birmingham, United Kingdom - DB Arriva

DB Arriva

Verified Company

Birmingham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an exciting opportunity for an enthusiastic and driven individual to join us in the commercial team as a Retail Support Specialist.

The role plays a key part in supporting the CrossCountry retail landscape from an e-commerce and on-board revenue perspective.

This is a 15-Month Fixed Term Contract.

It's an exciting time to be involved in retail, with ongoing investment and focus on the following areas:

Future retail modernisation programme.
Promoting Smart fulfilment methods.
Improving our online offering.
Increasing barcode enablement.
Delivering industry projects which will require increased management of systems, suppliers and training.

Purpose of Job & Principal Accountabilities

To manage the relationship between Trainline (online retail supplier), to progress development activities and BAU
To manage the relationship between Fujitsu (onboard retail supplier), to progress development activities and BAU
First point of contact for service/support queries before escalation to Retail Manager
To support delivery of other AUKT Commercial and Customer Service projects as required
Responsible for coordinating TOC requirements and liaising with suppliers on behalf of TOC stakeholders.
Support delivery by AUKT project managers if required to lead large Trainline and Fujitsu development projects

Experience, Knowledge, Qualifications & Training
***- Essential:

Strong Commercial awareness
Numeracy, especially in interpreting management information
Ability to prioritise and multitask
Welldeveloped negotiation, communication, diplomacy and presentation skills as well as ability to work at all levels
Experience in evaluating opportunities and making sound recommendations
Strategic and conceptual abilities coupled with a bias for action and a proven track record of results
Desirable:
Experience of project managing delivery of commercial systems

14th December 2022.

**_
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success._**
Benefits:

Free rail travel for you and your family (rules and conditions apply).
A healthier and cheaper way to commute with a tax efficient way to fund buying a bike.
Enjoy discounts with major retailers through Arriva's employee benefits portal, The Village.