Customer Service Advisor - Cannock, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Cannock, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary:
£ £23600 Depending on experience

Hours:
Monday - Friday + 1 Saturday every 3 weeks (Day off during week when working Saturday)

Shifts: 7.45am - 4.15pm and 9.30am - 6pm weekdays (rotating)

7.45am - 4.15pm on a Saturday

Due to continued growth our client is looking for Customer Service Advisors to join a friendly and professional team, providing excellent service.

As a Customer Service Advisor you will handle sensitive calls with exceptional care, confidently promoting products, solving problems and increasing customer satisfaction which will lead to an increase in sales.

Responsibilities

Be an integral part of the customer service team, where the values of respect and care, excellence as standard, creating value for customers
Maintain a positive, sensitive, empathetic, and professional attitude toward customers.
Acknowledge and resolve customer complaints.
Develop a deep knowledge of our products and service offering.
Maintain accurate customer records within our systems including updates on all interactions, comments and complaints and all transactions.
Process orders for products and services accurately and promptly.
Share learnings and feedback with the team to promote a continuous learning environment.
Openly and positively engage in development, coaching and feedback sessions.
Ensure compliance with all standards set regarding customer data.
Provide a first class service experience to generate positive customer reviews.

About you

Previous experience in a Customer Service/ Telesales / Call centre /Contact Centre
You will need to pass a DBS (criminal record) check to be considered for this role.
Happy to work flexibly, 1 Saturday in 3 and bank holidays as we operate 365 days of the year
Good IT skills & attention to detail.
Excellent communication skills both written and verbal
Familiar with compliance regarding storage and use of customer data including credit card information (e.g. GDPR, PCI compliance)
Training provided
Ability to be resilient, professional, and empathetic at all times

Benefits