Customer Success Manager - London, United Kingdom - Sphere Digital Recruitment

Sphere Digital Recruitment

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Success Manager - MAdtech SaaS Platform

£35-45k plus 5-15% bonus

London/Hybrid

The Company:

My client is a leading MAdtech platform providing the best advertising solution for local businesses worldwide no matter their size and scope and across multiple channels.

They are an innovative start-up with a unique product within the hyperlocal advertisingspace.

They manage over 80,000 local campaigns every year and another 75,000 social media posts on top. They are Facebook Marketing partners and have solid relationships with Google, Facebook and the digital advertising world globally.

They are looking for someone to come in and lead the relationship with a high value portfolio of 5 key partners in the UK & EMEA region to ensure the successful results of clients within these partners and to look at retaining and growing relationships.

The Role:

As a
Customer Success Manager, you will:

Develop and sustain strong relationships with the partners in your portfolio
Identify growth factors by liaising with key stakeholders within the partner business (sales, marketing, product etc.) and understanding the drivers and needs for each of these clients
Identify product /process developments that will likely impact on revenue
Produce and manage reports for partner clients
Provide consultancylike advice about the local advertising solutions available on the market
Develop action plans and securing commitment for adoption/usage to match performance goals with partners
Liaise with the operations team to ensure goals and objectives are constantly shared and aligned

What you need:

You are extremely proactive, ambitious, curious. With an autonomous internal engine to set and meet deadlines, bring value, achieve results
You are hungry for results and for opening up growth opportunities
You are a selfstarter, fast learner, resilient and detailoriented
You are goaloriented and with excellent problemsolving skills combined with a creative mind
You understand that success requires collaboration you support colleagues when needed, with enthusiasm and energy
You can transform data into strategic recommendations and can oversee and follow through on their implementation
You have an energetic attitude and ability to communicate effectively with a variety of stakeholders at different levels, summarizing key learnings, questions or needs in a clear and succinct manner
You are very familiar with Microsoft Office (Word, Excel, Powerpoint) and with the digital advertising solutions currently available on the market (Search, Display, Social etc.)
You have an academic education in Communications, Business, Economics

Benefits:

They offer a multicultural and thriving environment, with people from different backgrounds and with all kinds of skills. They love to hear about diverse experiences and perspectives so that they can grow together, with the assurance that you will findan opendoor policy at all levels.
Their WFH policy requires physical presence at the office for 23 days a week to maintain a healthy work life balance, while at the same time leveraging the collaboration and the vibrant exchange of ideas, thoughts and fun associated with the entire teambeing in the same space.
The occasional breakfast or pub quiz could be on the cards as well to provide even more opportunities to socialise

Courtney Gresty

Team Leader - Customer Success

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you.

You can see more of my current vacancies by looking at my profile here

Sphere Digital Recruitment are specialists in placing marketing, sales, analytics, product and creative ?talent globally.