Customer Service Supervisor - Bristol, United Kingdom - Zatori Limited

Zatori Limited

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have experience Coaching & Developing a team?

Would you like the opportunity to help people progress to the next level in their career?

Does taking on more responsibility sound like the next step in your career?
If so, Zatori are currently partnered with a leading Pension Consultancy in the creation of a brand-new Customer Experience team

The new team is designed to act as the first point of contact for customers, handling queries regarding the benefits held within the pension scheme.

Based in a vibrant office in Bristol, you will be working on a shift pattern between the hours of 8am-6pm, taking full ownership of the businesses customer experience.

If you currently have experience within the financial services industry then great If not don't worry, There is a fantastic training team in place to give you all the tools you need to be successful in the role

All we ask is for you to have prior Contact centre supervisory/managerial experience is essential to be considered for this level of role.

The Company:

A leading Pensions Consultancy with a quality over quantity approach to their work They aren't looking to get as much work out the door as possible and this leads to excellent opportunities for both training and to progress

They truly believe in providing individuals with the opportunity to progress at their own pace and put the power of learning and progression in the hands of the team, one of the exciting parts about working in the team is all their new positions go internal first

A little about the role:

Supervise, train, coach and mentor staff.
Accountable for ensuring the delivery of specific workloads
Managing and coordinating the delivery of Member Experience projects
Management of errors and complaints to ensure they are handled effectively and in accordance with agreed process.
Assist team members as required and provide support to the Team Manager
Check and authorise other administrators work

Company Benefits:

Highly competitive salary;
Minimum 25 days Annual leave (excluding Bank holidays);
Holiday trading (10 days buy option) or (5 days sell option);
Private Medical cover
Healthchecks / Screening;
Excellent Defined Contribution pension provisions;
Comprehensive Life Assurance coverage;
Vision Plan;
Company bonus scheme;
Interestfree season ticket loan;
Gym subsidy;

Additional flexible benefits Scheme to support you and your family in and out of work encompassing; Health & Wellbeing, Protection, and Lifestyle covering; additional Life assurance, Travel insurance, Dental insurance, Medical Cash Plan, Critical Illness cover plus many more.

This is a fantastic opportunity to not only join a brand-new team in a thriving business, but to also have the ability to take on extra responsibility and have room and support to continually progress.

If this sounds of interest, click apply

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£28,000.00 per year

Benefits: