Customer Service Advisor - Bolton, United Kingdom - Yü Smart Ltd

Yü Smart Ltd
Yü Smart Ltd
Verified Company
Bolton, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Overview
Yu Smart is a Metering Equipment Manager within the Energy Sector delivering smart meter and EV charge-point installation services. We are looking to expand our Customer Services Team, to ensure continued success & growth.

This is a great opportunity to work for a small but forward-thinking business that has major growth plans, at an exciting time in its evolution.


What We Need from Yü

  • Making outbound calls to existing business customers with the aim to book appointments for our highly skilled engineers.
  • Keep accurate records of customer interactions.
  • Respond to customer complaints.
  • Delivering consistently high levels of customer service.
  • To take responsibility for maintaining an appropriate level of knowledge and seeking assistance from your line manager and/or colleagues where required.

About Yü

  • Ability to work as part of a small team and support colleagues with their workload and to be proactive in identifying when colleagues may need additional support and offer this support.
  • Be friendly and willing to join a likeminded team to create a culture of business and personal development.
  • Offer excellent customer service and have a friendly, approachable manner at all times.
  • Being a team player who is willing to go the extra mile for their colleagues and business.
  • A driven mindset with strong customer service or sales skills.
  • A love for hitting targets.
  • Great communication skills you're at ease building rapport and listening to customers.
  • A confident attitude with the ability to convert a possible rejection into a positive outcome

Relevant Qualifications / Experience:

  • Excellent communication skills, both written and verbal.
  • Basic computer skills, as well as an excellent telephone manner
  • Exceptional organisational skills particularly in time and diary management
Private & Confidential


Desirable:

  • Experience of the Utilities industry would be beneficial but is not essential.

Yü Come First
We have a wide range of benefits for our employees including:

  • 24 days annual leave + bank holidays
  • Bonus scheme
  • Pension
  • Annual leave purchase
  • Training and development opportunities
  • Employee perks and support
  • Recognition and reward
  • Plus, many more

Salary:
£20,319.00 per year


Benefits:


  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Work Location:
Hybrid remote in Bolton, BL1 4AG
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