Senior Service Coordinator - St Albans, United Kingdom - Stanley Handling Ltd

Stanley Handling Ltd
Stanley Handling Ltd
Verified Company
St Albans, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Stanely

Stanley is a 75-Year-Old SMB based in St Albans.

Stanley is one of the UK's largest suppliers of specialist niche H&S equipment which is made up of 5 divisions.

Our Service department with its 4 Specialist Engineers is responsible for Servicing and Maintaining our Stair Climbers and Pedestrian Fork Trucks on an annual and bi-annual basis.


  • Coordinate and oversee the scheduling and execution of Annual Servicing and Thorough Examination Certificates
  • Act as the primary liaison between customers, service engineers, and internal teams to ensure clear communication and routing.
  • Develop and implement processes and procedures to enhance service delivery efficiency and customer satisfaction.
  • Manage and maintain accurate records of installations, service interventions, and customer interactions in the CRM & ERP system.
  • Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.
  • Work closely with the sales team to ensure a seamless transition from sale to delivery and aftersales support.
  • Proven experience in a coordination role within a customer service, aftersales support, or technical service environment. Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.
  • Strong communication and interpersonal skills, with the ability to effectively communicate with customers, engineers, and team members at all levels.
  • A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.
  • Please submit your CV and a cover letter explaining why you are the perfect fit for the Senior Service Co-Ordinator role at Stanley. We look forward to hearing how you can contribute to our team and enhance our customers' experiences.
  • 25 days annual leave.
  • Free car parking.
  • Competitive Salary

Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Commission pay

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Administrative experience: 2 years (preferred)

Language:


  • English (preferred)

Work Location:
In person

Expected start date: 01/06/2024
More jobs from Stanley Handling Ltd
See all jobs of Stanley Handling Ltd