Receptionist - Edinburgh, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Receptionist

Contract:
Banking

Location:
Edinburgh

Hours of work: 37.5

Contract Type: 6- Month Fixed Term Contract

Join ISS as a Receptionist, a role in which you'll play a crucial role in shaping the customer touchpoint journey, serving as an ambassador for an outstanding workplace experience for both our clients and ISS.

In the role of Receptionist, you'll collaborate with the workplace experience team to curate an environment that elevates well-being, boosts productivity, and enriches company culture—a place where our end users truly want to belong.

In this 6-month FTC, you'll have the opportunity to enhance on-site service experiences and implement new initiatives aligned with the ISS Global Strategy.

Key Responsibilities

Own the touchpoint journey and user centric concepts
Establish good working relationships with the customers in order to be recognised as the natural go to person and a trusted partner to deliver on our value proposition
Raise helpdesk tickets where necessary for FOH tasks, (work in collaboration with all teams and close tasks where possible)
Undertake site audits and actively seek ways to improve the service provision
Ensure all FOH KPI's are met
Ensure training for site SOP's and Dawn raids is completed and reviewed regularly
To focus on curated experience and drive the agenda for our end users and customer
To show responsibility for personal health and safety, and that of others in the conduct of the job in line with ISS Support Services and Legal requirement
To work as part of the team within the ISS Workplace Team and ensure a seamless and effective delivery of all services lines

Professional and Personal Competencies/Qualifications

Relevant corporate/hospitality/customer service experience
Ideally have experience working with systems (e.g. MS Office)
High degree of accuracy
Excellent communication skills
Good time management
Excellent customer service skills
Ability to work on own initiative and as part of a team
Motivated, committed and flexible
Health & Safety understanding

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team on

Job Types:
Full-time, Fixed term contract

Benefits: