Information and Support Assistant - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh
University of Edinburgh
Verified Company
Edinburgh, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for two part-time Information and Support Assistants to join our friendly and welcoming Edhelp Team.

These permanent positions are based at the Western General Hospital Library, which is located within the Western General Hospital Campus near Stockbridge in the north of the city.


One Information and Support Assistant will work 25 hrs per week (9am - 2pm Monday-Friday), and the other 20 hours per week (1pm - 5pm Monday - Friday) making these roles ideal for someone who has to balance work with other commitments.


What we can offer you:


  • A competitive salary of £23,144 to £25,138 per annum prorata (A revised salary range for this grade of £24,533 to £27,181 is planned to take effect from Spring 2024)
  • A chance to improve student experience by delivering high quality support in the areas of Library, IT, Student Administration and Student Finance
  • Generous annual leave allowance of 40 days per year (inclusive of festive closure days), pro rata for part time staff
  • Highly competitive definedbenefit pension scheme with a substantial employer contribution
  • A range of flexible working options to help prioritise work/life balance
  • A day of paid leave annually for your chosen volunteering activity
  • Access to excellent online learning and a Staff Scholarship fund
  • Varied staff discounts, familyfriendly initiatives, support for staff wellbeing and more
Use our reward calculator to find out the total value of the pay and benefits for this role.


What the job involves:


  • Providing frontline support to students, staff, NHS staff and visitors of the University across a range of services including Library, IT, Student Finance and Student Administration
  • Giving excellent customer service while offering facetoface and online help and information to users
  • Managing a high volume inperson and online enquiries, working flexibly in order to respond to shifting service needs
  • Resolving user queries whenever possible, passing on those which require more specialist help
View the full job description.


A bit about you:


  • Customer focussed with proven customer service skills
  • Well developed written, verbal and interpersonal skills
  • Ability to problem solve and be accurate and methodical
  • Ability to manage a high volume of enquiries both facetoface and online A proven ability to work well independently and as part of a team

Application procedure:

To apply, upload a CV and cover letter before
Thursday 07 March 2024.
Interviews will be held
in-person in
March 2024
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