Members Ict Support Officer - Redditch, United Kingdom - Bromsgrove District Council

Bromsgrove District Council

Verified Company

Redditch, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

About Us:

Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services.

The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve.

Key Responsibilities:

Provide frontline ICT support to Council members, assisting with hardware, software, and networkrelated issues.
Install, configure, and maintain ICT equipment, including computers, tablets, printers, and mobile devices.
Troubleshoot technical issues promptly and escalate complex problems to the appropriate support teams when necessary.
Collaborate with the ICT team to implement technology solutions and upgrades to meet the needs of Council members and improve operational efficiency.
Ensure compliance with data protection and security policies, safeguarding sensitive information and maintaining confidentiality.

Qualifications and Experience:

Proven experience in providing technical support in an ICT environment, preferably in a public sector setting.
Strong knowledge of desktop operating systems (Windows, Windows Server), office productivity software (Microsoft Office 365, Microsoft Teams), and mobile devices (iOS and Android).
Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
Customerfocused approach and a commitment to delivering highquality ICT support services.

Additional Information

The Councils offer a range of staff benefits:

pension

- generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
- flexible working, where appropriate

Employee Assistance Programme

- access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

The closing date is

Additional Information:

Interviews will commence week beginning 25 March 2024.
A job description and person specification are attached.

How to apply:

Please select the 'Apply' button.

For a full list of our current vacancies why not visit our WM Jobs Recruiter Page