Professional Services Consultant - London, England
Only for registered members London, England, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
We're looking for a skilled Professional Services Consultant who thrives on solving problems, building trusted relationships, and making complex projects feel simple.
Responsibilities
- Guide customers through implementing Mimecast services and ensure successful deployments
- Support smooth email archive migrations from legacy solutions
- Escalate and track issues or feature requests with Support and Product Development
- Spot opportunities to upsell additional products and services where they'll add value
- Collaborate with cross-functional teams to deliver exceptional customer outcomes
Qualifications
- Strong IT administration skills with Microsoft Exchange (on-prem, Azure, Exchange Online), Google Workspace, or other email systems
- Advanced knowledge of key technical requirements (SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, journaling, etc.)
- Familiarity with email archive solutions (e.g., Enterprise Vault) and gateway solutions (e.g., Mimecast, Proofpoint, MessageLabs/Symantec Cloud)
- Technical expertise in operating systems, desktop deployment, and system administration
- Experience using MS Office (Word, PowerPoint, Excel, Visio) to create materials and deliverables
- Exposure to Archive & Email Migration tools and understanding of Exchange migrations
- Experience in customer-facing roles, ideally Professional Services or consulting
- Analytical problem-solving skills and strong communication with stakeholders, including at C-level
- Scripting knowledge (PowerShell, VBScript, C#) a plus
Job description
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