Customer Support Advisor - Manchester, United Kingdom - Auto Trader

Auto Trader

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the role:

We're looking for Customer Support Advisors to join us in March 2023.

Join our thriving community of Customer Support Advisors who are customer-focused, collaborative, and empathic.

As a Customer Support Advisor, you will be the first point of contact for our automotive retail customers' queries, providing best-in-class experiences and support on our products and services.

You may think a love of cars is a must to work at Auto Trader, but it's not. Every customer is different and has unique goals, business models, pain points and targets.

Your resilient and customer-focused approach will allow you to effectively problem-solve objections and handle and liaise with internal teams to provide first-time resolution.

To help our customers achieve their goals, you will understand current and future needs, highlight growth opportunities, and mitigate potential risks.

You will collaborate with our Account Managers and support the team to achieve our commercial objectives.

You can learn more about why our Customer Support Advisors enjoy their role here.

What we're looking for:

Experience interacting with customers and have handled complex customer queries in an empathetic way
Naturally curious and feel comfortable asking questions to understand the customers' needs
You are customer focused and passionate about offering firstclass experiences
You are commercially minded and able to identify revenue growth opportunities and risk
You will have experience achieving customer satisfaction KPIs and delivering results to a high standard within agreed SLAs
You are comfortable working in a busy, fastpaced commercial environment and are comfortable multitasking and managing conflicting priorities
You are solution driven and get real satisfaction out of seeing problems through to resolution
You have great written communication skills and excellent attention to detail
A proficient user of Microsoft Excel to analyse and manipulate data, including VLOOKUPs, and pivot tables or a keen interest in developing in this area

As you will be the voice of Auto Trader, it is also crucial that you have an engaging communication style and are great at building relationships with customers.

Benefits and more:

We're offering a salary between £23,000 - £27,000, dependent on experience, and a flexible benefits package to support your health and well-being.

You'll have 28 days holiday per year, and that's in addition to bank holidays and half-day closures on Christmas and New Year's Eve.

Our Aviva pension scheme offers between 5% to 7% employer contributions depending on the percentage you choose to contribute, and we provide Bupa healthcare cover for all of our employees.

Our employee assistance programme, enhanced parental leave and share-save options are just some other benefits on offer should you decide to join us.

Career development is something that we're passionate about at Auto Trader, and we all develop and learn things differently.

Whether you attend an external conference, utilise a LinkedIn Learning license or choose one of our in-house masterclasses, there's something for everyone.

Our hybrid working model, Connected Working, combines office with home working.

To help you get the best out of the working week, we've split it into fixed, flex and focus days.

Everybody has two fixed office days with their team, a flex day where you decide the day you come in, and two focus days which can be spent at home or in the office.

Find out more about Connected Working here or speak to a member of our resourcing team.

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