Customer Call Centre Agent - Harrow, United Kingdom - ACT Credit Management Ltd

ACT Credit Management Ltd

Verified Company

Harrow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ACT Credit Management Ltd are based in the centre of Harrow and are recruiting two Contact Centre Agents to join our growing team.

This is an office-based role.

Working in a fast-paced environment, this role is ideal for a results-driven individual who is eager to put their excellent customer service and communication skills to good use.

Starting salary is £23,000, plus performance bonus up to £250 per month.

Scope of Role

Managing both inbound and outbound collection calls
Recovering and rehabilitating overdue debts in a sensitive and ethical manner
Negotiating suitable, affordable, sustainable repayment plans
Using active listening skills
Delivering outstanding customer

Core Competencies

You must be IT literate with experience of using Word, Excel
Highly developed communication skills and ability to deal with customers professionally, calmly, and with empathy
Be able to recognise and deal with customers sensitive circumstances and ensure appropriate action is taken
Ability to prioritise, be organised and efficient
Flexible approach with the capability to adapt to change, new practices and cope under pressure
Able to integrate within a team and able to work on your own initiative

Required Knowledge and Experience

Good level of general education to GCSE's or GNVQ/NVQ qualification or equivalent.
Experience of working within a Collections or Credit Control role or call centre experience is desirable.
Knowledge of the collections industry, including FCA, CSA, and TCF guidelines would be advantageous.

Due to the nature of our business, we will require clear criminal and financial background checks.

Benefits: