Training & Events Operations Manager - Rotherham, United Kingdom - Pearson

Pearson

Verified Company

Rotherham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our Organisation
Pearson is the world's leading learning company, dedicated to helping everyone realise the life they imagine.

We have more than 20,000 employees that deliver our products and services in 200 countries, all working towards a common purpose - to help everyoneachieve their potential through learning.

We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them.

Your Opportunity
The Operations Manager is responsible for ensuring the effective operational delivery of all Associate training from Pearson.

They will lead the team and will work with a number of other functional departments to ensure the delivery of face to face and onlineevents throughout the year which during peak periods take place 7 days per week.

The Associate Training processes include gathering event requirements, creation of events and sending invitations, booking venues, allocating Stand Officers to events, collationof attendance, processing payments and dealing with any customer queries or escalations.

The role includes responsibility for:

Collaborating with internal clients to design high quality service solutions for their external customers; including financial planning, operational resource planning, and agreement of key performance indicators and service levels
Implementation of the service solution(s)
Ensuring continuous improvement is effectively embedded in processes
Driving forward change initiatives that constantly improve and move the team forward
Managing resource levels and clearly demonstrating capacity planning for the team throughout the year, to ensure peaks in volume are managed and staff are utilised appropriately
Travel approvals for Associate Management including policy review and implementation
Dealing with escalations both inside and outside normal working hours
Management of the Associate Training team including regular 1:1's, performance reviews and performance issues.

Providing accurate, regular, clear management reporting on:

Key performance indicators
Service level adherence
Other quality measures as appropriate
Financial performance
Operational delivery performance and risks
Providing accurate, regular, clear, responsive reporting to stakeholders
Managing the delivery of training services
Managing the recruitment, development, deployment and payment of a pool of high quality standardisation officers
Managing external suppliers of services as appropriate, including management of SLAs and KPIs. Reviewing existing service provision to ensure this aligns with the corporate procurement process and that we are challenging our suppliers to improve their serviceoffering at competitive rates

Skills/Qualifications:

Key Skills

Pragmatic ,Commercial and Flexible approach to work
Excellent communication skills both written and oral
The ability to prioritise workload to meet the needs of the business and work under pressure and to tight deadlines
The ability to work across multiple projects simultaneously
Strong influencing and people skills
Ability to write succinctly and accurately with a high level of attention to detail
Excellent organisational skills
Client focused with flexible 'can do' ethos
Good team player
Creative thinker, with a strong ethos of continuous improvement
Maximises potential in self and others
Strategic thinking
Managing others

Education, Qualifications and background:

Essential_
5 GCSEs (Or Equivalent) A
C to include English and Mathematics
Desirable_
Management qualification

Previous Experience:

Essential_
Organising own workload to manage multiple high priority tasks
Working to tight deadlines
Ability to make fact based, time pressured decisions
Experience of working in a highly charged customer facing environment
Excellent interpersonal skills
Experience of change management
Building and maintaining stakeholder relationships
Desirable_
Experience in an administrative/operational management environment
Experience of managing projects and working across teams and departments
Experience of working in an ISO9001, BS25999, IiP certificated organisation
Experience of Management at an Operational level
Working in the education sector
Budgeting and financial awareness

IT Literacy

Essential_
Proficient in Microsoft Office Package
Able to quickly learn multiple software packages

We are looking for a conscientious and hardworking, resilient, enthusiastic individual with the ability to communicate effectively at all levels.

The post holder must be resilient and committed to meeting deadlines in a highly pressurised and delivery drivenenvironment.

Experience:

Management experience (preferred)

Event Management: 1 year (preferred)

Schedule:

Monday to Friday. There will be support required for escalations out of hours during peak periods
This is an officebased position to be assigned in our Pearson Fretwell Road Hellaby office

Your Benefits & Reward

We'll expect a lot and we know you'll do great work, so we give a lot back with some of the best benefits in the business Along with learning, development and mentoring opportunities, our range of benefits can support the different needs of our diverse colleagues,and their families too.

Joining our Pearson family can pr