Care Coordinator - Deddington, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Deddington, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Company Description


Our office was established in 2013
and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth.

This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

We have achieved an excellent reputation in the area and are rated as Outstanding by the Care Quality Commission. Read reviews about us here and see our CQC report here.


Job Description:


Job Purpose


To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of services.


The Role

  • Understand and build effective and efficient schedules around our clients and CAREGivers.
  • Ensure schedules are prepared, considering travel time, holidays, training and lastminute cancellations.
  • Be responsive to changes in the schedule and liaise with relevant team members.
  • Match CAREGivers to new clients in conjunction with client services team and arrange introductions.
  • Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
  • Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
  • Work with the recruitment team to ensure sufficient current and future staffing levels are met.
  • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
  • Add and maintain all client and CAREGiver information onto to the electronic scheduling system.
  • Carry out any other duties deemed necessary for the successful operation of the business.
  • Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications:


  • Have a good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
  • Be highly resilient and positive with excellent communications skills.
  • Have excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
  • Be a team player with strong interpersonal skills with the ability to build rapport quickly.
  • Have excellent attention to detail with the ability to multitask.
  • Be logical and analytical with the ability to work on own initiative and meet deadlines.
Additional Information


If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

More jobs from Home Instead
See all jobs of Home Instead