Customer Service Advisor - Oxford, United Kingdom - The HR Dept

The HR Dept

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us:

Tileflair is a large independent supplier of quality tile solutions and designs.

Headquartered in the South, they specialise in serving and supplying their quality products to retail consumers, installers, housebuilders, and retailers.

Established over 50 years ago, their mission is to help customers '
Create Something Beautiful' by providing the best possible customer experience.

Position Overview:

We are looking for a confident and naturally helpful individual to join our team as Sales Advisor, who will deliver the best possible customer experience by engaging with our customers, building good rapport, and lasting relationships.

Able to help customers explore our products.

We believe in developing our team, so full training on our products, service and processes will be provided.

Key Objectives:

Greet & approach trade & retail customers with a smile and genuine interest
Build rapport with customers and suggest to them suitable products for their project
Provide advice and educate both retail and trade customers with product knowledge
Accurately input orders onto computer system & process Customer orders & stock from delivery
Follow company Health and Safety policy
Takes pride and contributes to tidiness and cleanliness of branch (inside and local area outside)
Keep stock tidy and safe in store and warehouse
Merchandising of new product into the branch
Enthusiastic & presentable with a keenness to learn & develop
Good communication skills
Able to build and maintain relationships with managers, colleagues, and customers
Takes a proactive approach to achieve personal and branch objectives

Salary:
£23K pa. + Bonus Incentives

Location:
Oxford, UK

Hours:
Full time/Perm 39.5hrs (rota pattern Mon-Sat)

Holiday: 28 days, increasing each year of service to max 33 days

Other Benefits:
Pension, Health Cash Plan, Life Assurance & Staff discounts (inc. family & friends)