Medical Receptionist - binbrook, United Kingdom - Binbrook Surgery

Description

We are a friendly and busy NHS GP Practice in Binbrook.

We are looking for a Medical Receptionist to work with us at the practice.

Main duties of the job

You will need to be a good communicator, with excellent interpersonal and customer service skills; especially under pressure.

You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.

A caring, empathetic character is essential.

About us

Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.

Previous reception/admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to the registered population.


Job summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone


Responsibilities:

Reception

• Answering telephone calls and dealing with face to face enquiries.
• Politely greeting patients and visitors to the surgery.
• Scheduling appointments for patients.
• Checking patients in.
• Dealing with all requests in an efficient and courteous manner.
• Screening enquiries for the doctors and medical staff.
• Registering new patients at the surgery.
• Explaining the practice procedures to new patients.
• Accurately collecting information and personal details about patients.
• Updating the surgeries computer system with appointments and personal details.
• Receiving urine and blood samples and sending them off to hospital laboratories.
• Chasing up appointments for patients with hospitals or with other healthcare professionals.
• Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
• Arranging prescriptions for patients.
• Maintaining a clean reception and waiting area to show a professional image.
• Opening post, scanning and forwarding it onto the relevant parties.
• Writing letters and correspondence on behalf of the surgery and medical staff.
• Opening and locking up the surgery.
• Covering colleagues during times of annual leave.

Other Tasks

• Clear and restock consulting rooms after surgeries
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
• Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
• Any other tasks allocated by managers

Job Type:
Part-time

Part-time hours: 12-16 per week


Salary:
From £9.80 per hour


Benefits:

• Onsite parking

Schedule:

• Day shift

Experience:

Medical Receptionist: 1 year (preferred)


Work Location:
One location

Application deadline: 03/03/2023