Customer Service Advisor - Greater London - RITZYROCKS

    RITZYROCKS
    RITZYROCKS Greater London

    1 day ago

    Description

    Customer Service Advisor (Patient Liaison Team)

    Apply now for this role at RITZYROCKS (The London Clinic).

    Job title: Customer Service Advisor - Patient Liaison

    Location: London, NW1 4LJ (hybrid options post training period)

    Hours: 37.5 hours (rotational shifts)

    Salary: £30,000 + great benefits

    About Us

    Established in 1932, The London Clinic is one of the UK's largest private hospitals, with eight state‑of‑the‑art facilities in the heart of London's medical community around Harley Street. As a charity, we reinvest in cutting‑edge treatments, technology and facilities to benefit our patients, staff, and the wider community. We offer a comprehensive range of services, from complex medical and surgical procedures to specialist cancer care. The London Clinic is known for its supportive, collaborative culture where every contribution is valued, guided by our core values: We go further, We work as one, We personalise care.

    The role

    Our team is dedicated to supporting patients every step of the way on their journey with us. This key role sets the tone from the first interaction, shaping patient confidence, trust and a positive experience that lasts throughout their journey.

    Key duties

    • Guide patients through the entire booking journey – from consultant consultations, scans, inpatient and pre‑assessment appointments.Work closely with patients and insurers to ensure everything is ready before treatment.
    • Be the first friendly voice, helping with questions, sorting bookings and tackling last‑minute hiccups.
    • Confirm procedures and support smooth operations for both patients and consultants.
    • Provide patient‑facing and back‑office support across multiple sites.

    Skills & Experience

    • Customer‑facing experience in hospitality or retail; phone‑based customer service experience is ideal but not essential.
    • Strong written and verbal communication with a confident and professional telephone manner.
    • Good IT skills.
    • Organised, detail‑focused and able to work well under pressure in a fast‑paced environment.
    • A team player with a flexible, can‑do approach and a genuine interest in supporting patients.

    Working hours / shift pattern

    37.5 hours, rotational shifts of 7.5 hours Monday to Sunday (earliest start 7 am and latest finish 8 pm) and approximately 1 Saturday in every 5 weeks, with a day off in lieu.

    Induction and training

    We offer a 12‑week training programme with an individual mentor to build confidence and develop skills through system training, patient registration, emailing, outgoing and incoming calls.

    Career pathways

    "When I joined the London Clinic as a Customer Service Advisor in bookings and administration for radiology, I had no prior medical background. Despite this, I have now progressed to Senior, overseeing day‑to‑day operations. The clinic offers great opportunities for those from non‑medical backgrounds, with clear promotion pathways."

    Benefits

    • Private Medical Insurance
    • Contributory pension scheme (up to 20 % contribution)
    • 25 days holiday plus bank holidays
    • Life assurance (4× salary)
    • Travel season ticket loan
    • A range of retail discounts

    Diversity, Equality & Inclusion

    We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre‑employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy, please contact a member of our recruitment team.

    • The London Clinic is proud of its diverse workforce and is committed to building a team representing a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, we would love to hear from you regardless of your background.

    #J-18808-Ljbffr

  • Service Advisor

    14 hours ago

    Only for registered members London

    Do you want to earn 40k+ OTE working as a Service Advisor? Working with a progressive, supportive and well respected dealer group and a fantastic LUXURY brand · If so, The Recruitment Solution have the perfect role for you The opportunity is based within their successful dealersh ...

  • Service Advisor

    1 week ago

    Only for registered members London, England

    Hedin Automotive BMW & MINI busca un asesor de servicio experimentado para unirse a su equipo aftersales. · Atender y saludar clientes con amabilidad y cortesía durante todo el día · Mantener conocimientos sobre nuestros productos y servicios aftersales. · ...

  • Service Advisor

    3 weeks ago

    Only for registered members London

    We are looking for a Service Advisor who has the ability to work to deadlines and handle sensitive and confidential information. You'll have excellent communication skills and experience in a selling/customer service environment. · In addition to a strong people background we are ...

  • Service Advisor

    2 weeks ago

    Only for registered members London

    We are committed to delivering outstanding and trusted experiences for our customers.In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. · ...

  • Service Advisor

    1 week ago

    Only for registered members London £53,000 - £0 (GBP)

    Hedin Automotive BMW & MINI is looking for an experienced Service Advisor/Service Team Manager to join its high performing aftersales team. · ...

  • Service Advisor

    1 month ago

    Only for registered members London

    We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands. We believe our people are our greatest asset and we're committed to recognising the valuable contribution each person makes.We continue to invest in a leading rewards and bene ...

  • Service Advisor

    5 days ago

    Only for registered members London, England, United Kingdom

    Job summaryWe are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site. · This is a truly exciting opportunity with potential for progression opportunities. · ...

  • Service Advisor

    1 month ago

    Only for registered members London

    As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first ...

  • Service Advisor

    1 month ago

    Only for registered members London

    As a Service Advisor, you are fundamental to our customers' ownership experience. · ...

  • Service Advisor

    1 month ago

    Only for registered members London, England

    As a Service Advisor at Porsche Centre West London, you will be fundamental to our customers' ownership experience and the overall performance of the Aftersales Department. · ...

  • Service Advisor

    1 month ago

    Only for registered members London Full time

    As a Service Advisor you are fundamental to our customers ownership experience and the overall performance of the Aftersales Department. · ...

  • Customer Service Advisor

    3 days ago

    Only for registered members United Kingdom

    We are looking for Customer Service Advisors to join our Newcastle team Your working life is how you spend a large proportion of your time Why not spend it realising your potential as a Customer Service Representative At Foundever we focus on you and with your drive, we look to c ...

  • Membership Services Advisor

    3 weeks ago

    Only for registered members London

    ++They are looking for exceptional individuals to join their high performing contact centre · , providing expert support to members of the medical and dental professions. · Their members range from medical students just beginning their careers to senior consultants, · and they ex ...

  • Customer Service Advisor

    2 weeks ago

    Only for registered members London

    We're looking for a friendly, proactive Customer Service Advisor to join our dedicated team. You'll be the first point of contact for our customers, helping with orders, resolving issues and ensuring every interaction reflects the care and professionalism we're known for. · Handl ...

  • Client Service Advisor

    1 week ago

    Only for registered members London, England

    +Collaborate with major global organisations and bring project management and communication skills to the table. · +Experience of commercial insurance ideally with global exposure · , Have strong time-management skills, be able to prioritise and manage several projects · , Be an ...

  • Customer Service Advisor

    1 month ago

    Only for registered members London

    We have an exciting opportunity available to become a Customer Service Advisor here at AxisCLC.As part of the Axis CLC group, backed by over 110 years of combined experience across the organisation, · we offer responsive repairs, · planned maintenance, · compliance, · decarbonisa ...

  • Membership Services Advisor

    3 weeks ago

    Only for registered members London

    We are looking to join a brilliant organisation that represents the medical and dental communities. · ...

  • Customer Service Advisor

    1 month ago

    Only for registered members London

    As part of our Customer Service Team,you'll be the first point of contact for our customers—helping with everything from tenancy queries to repairs and maintenance. · Handle a variety of enquiries via phone and email · Diagnose and book repairs · Take payments and advise on accou ...

  • Customer Service Advisor

    2 weeks ago

    Only for registered members London

    We are looking for a motivated and enthusiastic individual to join our team as a Customer Service Advisor. · Process all insurance claims. · Assist customers with factual inquiries via phone,email or letter. · ...

  • Customer Service Advisor

    1 month ago

    Only for registered members London

    The clue's in the name, this role is all about service. As a Customer Service Advisor you will be the first point of call for many of our customers. · Impeccable communication skills are essential. · Having the ability to effectively deal with customer queries in a cool, calm and ...

  • Customer Service Advisor

    1 week ago

    Only for registered members London, United Kingdom

    We are looking for self-motivated individuals who thrive off communicating and sharing ideas within a strong team-oriented atmosphere. · Help set up and present client services to potential customers · Provide excellent customer service · ...

Jobs
>
Customer service advisor
>
Jobs for Customer service advisor in London